LINDSAY MCLEAN
San Antonio
Summary
Dynamic professional with over 10 years of experience in property management, driving operational excellence, and enhancing tenant satisfaction. Expertise in overseeing leasing processes and managing team dynamics fosters strong relationships and high performance. Proven ability to navigate complex tenant disputes, and ensure compliance with legal standards, while maintaining budgetary constraint's. Committed to professional growth and team development, consistently achieving market competitiveness, and profitability. A customer-focused approach, combined with strong communication skills, positions one as a valuable asset in any organization.
Overview
8
8
years of professional experience
Work History
Multi Property Manager
Rampart
Brookhaven
08.2024 - 01.2025
- Manage daily operations across multiple properties, ensuring optimal performance and tenant satisfaction.
- Manage a leasing agent and two maintenance personnel, fostering a collaborative team environment.
- Develop and implement staff training programs that enhance team efficiency and service delivery.
- Conduct all corporate reporting, ensuring transparency and compliance with financial standards.
- Coordinate vendor services, optimizing maintenance and repair efficiency.
- Handle tenant evictions and disputes, applying conflict resolution skills to maintain positive community relations.
- Oversee leasing processes, including negotiations and contract management, to maximize occupancy rates.
- Cultivate strong vendor relationships to ensure quality service and cost-effective solutions.
- Resolve tenant disputes efficiently, maintaining compliance with legal standards while fostering a positive community atmosphere.
MANAGER TRAINEE
Greenwoodstar
San Antonio
01.2022 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
ASSISTANT MANAGER
Dubrovnik llc
San Antonio
03.2017 - 03.2021
- Assisted in the management of daily operations, ensuring smooth and efficient workflow.
- Supervised and trained a team of 4 employees, providing guidance and support to maximize productivity.
- Collaborated with the manager to develop strategies for achieving leasing targets and improving customer satisfaction.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Maintained accurate records of financial transactions including rent roll, deposits, application fees and any other money collected.
- Coordinated special events or promotions within budget constraints while exceeding customer expectations.
- Increased overall property profitability by adjusting pricing/markdowns accordingly, implementing look and lease specials and renewal incentives.
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team.
- Managed and leased 120 houses in a portfolio as well as brought the 310 unit property from 60% to 93% occupied within a 4 month period.
Education
Lihtc
04.2025
Graphic design
Northlake CC
Irving01.2005
Skills
- STRONG VERBAL COMMUNICATION
- TEAM LEADERSHIP
- CONFLICT RESOLUTION
- VENDOR RELATIONS
- SELF-MOTIVATED
- CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
- POWERFUL NEGOTIATOR
- CONTRACT MANAGING
- STAFF DEVELOPMENT
- MULTITASKING ABILITIES
- GOAL SETTING
Timeline
Multi Property Manager
Rampart
08.2024 - 01.2025
MANAGER TRAINEE
Greenwoodstar
01.2022 - 09.2022
ASSISTANT MANAGER
Dubrovnik llc
03.2017 - 03.2021
Lihtc
Graphic design
Northlake CC
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