Lindsay Merrill
Manchester,NH
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Spa Manager
Massage Envy Spa
Nashua, New Hampshire
01.2023 - 04.2024
- Resolved customer complaints in a timely manner.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Developed relationships with local businesses for cross-promotional opportunities.
- Identified opportunities for process improvements within the spa's operational structure.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Developed and implemented spa services policies, procedures and standards.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Ensured that all equipment was properly maintained according to manufacturer guidelines.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Collaborated closely with vendors to ensure quality products at competitive prices.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
Emerging Store Manager
Walgreens
Auburn, New Hampshire
01.2024 - 03.2024
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Spa Manager
Hand and Stone Massage and Facial
Stoneham, Massachusetts
01.2020 - 10.2023
- Resolved customer complaints in a timely manner.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Developed relationships with local businesses for cross-promotional opportunities.
- Identified opportunities for process improvements within the spa's operational structure.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Developed and implemented spa services policies, procedures and standards.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Ensured that all equipment was properly maintained according to manufacturer guidelines.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Collaborated closely with vendors to ensure quality products at competitive prices.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Created menus of treatments and packages that were attractive to customers.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
- Actively recruited and trained qualified professionals for all spa positions.
- Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
- Marketed business heavily through print advertising, web presence, and industry referrals, realizing increase in walk-in rate.
- Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
- Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
- Hired, led and provided performance management for spa employees.
- Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
- Maintained meticulous records to document client information.
- Documented client records and information.
- Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
- Coached team members to effectively support national chain salon business which delivered of total annual sales.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Expanded service offerings to increase market share by integrating laser technologies and medical aesthetics.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
Spa Manager
Soleil Salon And Spa
Windham, New Hampshire
03.2023 - 05.2023
- Resolved customer complaints in a timely manner.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Developed relationships with local businesses for cross-promotional opportunities.
- Identified opportunities for process improvements within the spa's operational structure.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Developed and implemented spa services policies, procedures and standards.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Ensured that all equipment was properly maintained according to manufacturer guidelines.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Collaborated closely with vendors to ensure quality products at competitive prices.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Created menus of treatments and packages that were attractive to customers.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
- Actively recruited and trained qualified professionals for all spa positions.
- Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
- Marketed business heavily through print advertising, web presence, and industry referrals, realizing increase in walk-in rate.
- Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
- Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
- Hired, led and provided performance management for spa employees.
- Maintained meticulous records to document client information.
- Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
Education
Bachelor of Science - Finance
Post University
Waterbury, CT 06.2025 - 11.2025
Associate of Applied Science - Medical Technology/ Medical Assistant
Hesser College
Manchester, NH 09.2003 - 05.2005
Skills
- Financial analysis
- Customer service
- Team leadership
- Marketing strategy
- Budget management
- Inventory management
- Project management
- Data reporting
- Facility maintenance
- Client service management
- Staff management
- Appointment scheduling
- Assignment delegation
- Budget administration
- Schedule coordination
- Customer acquisition
Languages
Spanish
Elementary
Timeline
Bachelor of Science - Finance
Post University
06.2025 - 11.2025
Emerging Store Manager
Walgreens
01.2024 - 03.2024
Spa Manager
Soleil Salon And Spa
03.2023 - 05.2023
Spa Manager
Massage Envy Spa
01.2023 - 04.2024
Spa Manager
Hand and Stone Massage and Facial
01.2020 - 10.2023
Associate of Applied Science - Medical Technology/ Medical Assistant
Hesser College
09.2003 - 05.2005