Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Midkiff

Huntington,WV

Summary

Experienced in enhancing customer satisfaction and loyalty during my successful tenure at Old Navy. Skilled in operating POS systems and known for exceptional people skills. Proven track record in problem-solving and multitasking, resulting in significant contributions to team performance and overall customer service excellence.

Overview

5
5
years of professional experience

Work History

Senior Lead Costumer Operations

Old Navy
07.2020 - Current
  • Supervised daily operations at Old Navy ensuring a high level of customer satisfaction.
  • I collaborated with managers to help hire and train and mentor new associates in using a POS system, interacting with customers, straightening and cleaning the sales floor to enhance team performance.
  • Helped fellow associates in escalated situations to resolve issues promptly.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

JC Penney
Barboursville, West Virginia
07.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Marshall University
Huntington, WV

Diploma -

Huntington High School
Huntington, WV
05.2019

Skills

  • Customer service
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • POS system operation

Timeline

Senior Lead Costumer Operations

Old Navy
07.2020 - Current

Sales Associate

JC Penney
07.2019 - 01.2020

Marshall University

Diploma -

Huntington High School

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Lindsay Midkiff