LINDSAY MILCHTEIM
Syosset,NY
Summary
Strategic Healthcare Innovator | Transformational Leader | Performance Improvement Expert
Dynamic healthcare leader with a proven track record of steering transformative initiatives and optimizing performance outcomes. Adept in managing federal healthcare grants, driving primary care transformation, and achieving impactful results. Visionary strategist with exceptional project and people management skills.
Overview
14
14
years of professional experience
Work History
Director, CMS Hospital Quality Improvement Contract (HQIC)
Healthcare Association Of New York State
10.2020 - Current
- Oversaw operations for Center for Medicare and Medicaid services hospital quality improvement contract totaling over $15 million.
- Developed and implemented operational strategy.
- Responsible for pay-for-performance quality metrics.
- Managed daily operations while overseeing multiple cross- functional teams.
- Formed strategic partnerships and maintained critical relationships.
- Monitored and coordinated workflows to optimize resources.
- Trained and guided team members to ensure understanding of content and productivity.
- Principal developer of the curriculum.
Director, New York State Innovation Model
Healthcare Association Of New York State
01.2018 - 09.2020
- Responsible for New York State primary care provider transformation grant.
- Managed overseeing over 150 primary care practice goals for patient-centered medical home recognition.
- Work directly with the executive team on the development and execution of the program.
- Responsible for forecasting and budgeting project finances, including staffing and resources.
- Oversaw and trained team of advisors who perform direct client work.
- Evaluated documentation to verify alignment with regulatory requirements.
- Develop and cultivate relationships while serving as the liaison to New York State Department of Health, and serving on the Statewide Steering Committee.
Associate Director, Practice Advancement Strategies
Healthcare Association Of New York State
11.2016 - 12.2018
- Worked closely with management to provide effective assistance for business operations.
- Oversaw grant management and budgeting totaling over $5 million.
- Created and executed provider recruitment and retention strategy.
- Supported continuous process and performance improvement.
- Trained and mentored new employees on practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Project Manager, DSRIP
Nassau University Medical Center
04.2016 - 10.2016
- Responsible for hospital's performance in New York State Medicaid reform initiative focused on reducing unnecessary emergency room use by 25%
- Strategically partnered with primary care physicians and community-based organizations for grant participation and business development opportunities
- Developed and mobilized a comprehensive plan to ensure maximum payment from state value-based metrics
- Spearheaded population health projects including diabetes and cardiovascular self-management and smoking cessation.
- Implemented tools and processes to screen for and treat chronic illnesses.
Operations Lead, Revenue Cycle Management
Accretive Health (now RCM)
08.2013 - 07.2014
- Creator and lead for Affordable Care Act Initiative, focused on guiding hospitals around the country towards understanding and implementing a wide range of ACA changes.
- Presentations to the executive board about policy initiatives and recommendations for further action to strategically develop business opportunities.
- Revenue Cycle specific process improvement workflows at including A/R, DNFB and data mining high value accounts.
Health Policy Analyst
AARP Headquarters
06.2010 - 07.2013
- Responsible for synthesizing the summarizing amendments to the Affordable Care Act.
- Contributor of content to the AARP Policy Book, 2011-2012
- Contributor to academic health research papers for the AARP Public Policy Institute
- Responsible for responding to AARP member correspondence letters
- Wrote speeches and created PowerPoint presentations for the Executive Vice President to effectively communicate complex policy on issues including health care, social security and consumer trends for the Board of Directors and national conventions.
Education
Master’s in Public Health Policy -
The George Washington University
Washington, DC05.2013
B.A. Political Science -
The George Washington University
Washington, DC05.2010
Skills
- Hospital operations
- Business administration
- Strategic planning
- Project management
- Business development
- Agility and creativity
- Staff management
- Performance improvement
Committees And Certifications
- New York Statewide Steering Committee for Advanced Primary Care, member
- National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) Certified Content Expert with additional training in Patient-Centered Specialty Practice (PCSP)
Timeline
Director, CMS Hospital Quality Improvement Contract (HQIC)
Healthcare Association Of New York State
10.2020 - Current
Director, New York State Innovation Model
Healthcare Association Of New York State
01.2018 - 09.2020
Associate Director, Practice Advancement Strategies
Healthcare Association Of New York State
11.2016 - 12.2018
Project Manager, DSRIP
Nassau University Medical Center
04.2016 - 10.2016
Operations Lead, Revenue Cycle Management
Accretive Health (now RCM)
08.2013 - 07.2014
Health Policy Analyst
AARP Headquarters
06.2010 - 07.2013
Master’s in Public Health Policy -
The George Washington University
B.A. Political Science -
The George Washington University
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