LINDSAY MILLER
Escondido,California
Summary
Dedicated and results-oriented professional with over 15 years of experience in operations management, travel coordination, and account management. Proven track record of optimizing processes, managing budgets, and exceeding sales goals. Skilled in team leadership, vendor negotiations, and customer service.
Overview
17
17
years of professional experience
Work History
SHOWROOM OPERATIONS MANAGER
Place Showroom
03.2021 - 03.2024
- Developed and managed company travel program, overseeing a $500,000 annual budget
- Onboarded new Travel Management Company (TMC) for enhanced reporting and cost-saving measures
- Conducted monthly P&L reporting and travel budget analysis by territory and sales rep
- Streamlined new hire onboarding process through creation of detailed employee questionnaire
- Exceeded monthly sample sale goals, driving record profits through sales development and inventory planning
- Simplified company database to optimize organization.
OFFICE & TRAVEL MANAGER
Place Showroom
01.2016 - 01.2021
- Managed four office locations nationwide, ensuring operational efficiency and consistency
- Handled travel booking for all employees, resulting in streamlined processes and significant cost savings
- Negotiated corporate travel arrangements and established valuable vendor partnerships
- Conducted comprehensive new employee training, onboarding, and technology setup initiatives to facilitate smooth integration into the company.
WEST COAST SHOWROOM MANAGER
Place Showroom
01.2014 - 01.2016
- Managed Los Angeles showroom space and staff, ensuring optimal presentation and customer experience
- Oversaw sample coordination and sales assets across 30 brands, maintaining accurate inventory and showcasing products effectively
- Coordinated major tradeshows and markets each season, maximizing brand visibility and sales opportunities
- Co-managed Los Angeles showroom remodel and rebranding project, successfully refreshing the space and aligning it with the company's vision.
SALES COORDINATOR
Junk Food Clothing
01.2011 - 01.2014
- Analyzed selling reports and tracked trends to optimize retail performance, identifying opportunities for improvement and growth
- Created and managed sales reports to track seasonal sales volume and sales rep performance, providing valuable insights for strategic decision-making
- Planned major tradeshows and merchandise pop-ups, coordinating logistics and ensuring successful execution
- Managed sales and merchandising projects for international agents, fostering strong relationships and driving sales in global markets.
CUSTOMER SERVICE SUPERVISOR
Junk Food Clothing
01.2007 - 01.2011
- Managed major accounts including Urban Outfitters, Forever 21, and PacSun, ensuring excellent service and satisfaction
- Handled international accounts in the UK, Japan, Australia, and Korea, overseeing smooth operations and fostering strong partnerships
- Managed shipping logistics, coordinating timely deliveries and minimizing delays
- Corresponded with sales team and retail buyers, addressing inquiries and resolving issues promptly to maintain customer satisfaction.
Education
BACHELOR OF SCIENCE - APPAREL MERCHANDISING -
California State University Northridge
HIGH SCHOOL DIPLOMA -
Taft High School
Skills
- Project Management
- Problem-solving
- Negotiation
- Customer service
- Excellent verbal & written communication
- Organizational Management
- Data Analysis
- Process Improvement
- P&L Management
- Troubleshooting and problem solving
- Vendor Sourcing
- Cross-Functional Collaboration
- Staff Training
- Microsoft Office
- Google Suite
Timeline
SHOWROOM OPERATIONS MANAGER
Place Showroom
03.2021 - 03.2024
OFFICE & TRAVEL MANAGER
Place Showroom
01.2016 - 01.2021
WEST COAST SHOWROOM MANAGER
Place Showroom
01.2014 - 01.2016
SALES COORDINATOR
Junk Food Clothing
01.2011 - 01.2014
CUSTOMER SERVICE SUPERVISOR
Junk Food Clothing
01.2007 - 01.2011
BACHELOR OF SCIENCE - APPAREL MERCHANDISING -
California State University Northridge
HIGH SCHOOL DIPLOMA -
Taft High School
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