Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Miller

West Jordan,UT

Summary

A highly skilled professional with a strong foundation in Business Finance and Accounting, having studied at Utah State University and Salt Lake Community College. With over 10 years of experience in administrative duties and accounts receivables, I bring extensive expertise in collections, including 7 years in legal collections, and supervisory experience in high-paced, dynamic environments.

My background in banking covers loans, deposits, and personal banking services, further enhancing my comprehensive understanding of financial operations. Proficient in Microsoft Office, QuickBooks, and other essential software applications, I can also type at over 110 words per minute.

Known for my strong work ethic, ability to anticipate needs, and work independently, I have 15+ years of exceptional customer service experience, maintaining a friendly and service-oriented approach throughout my career.

Overview

10
10
years of professional experience

Work History

Credit Supervisor - Preliminary Coordinator

Wheeler Machinery Co.
02.2019 - Current
  • Filed Preliminary Notices, lien waivers, and managed legal collections.
  • Assisted attorneys with filing judgments and garnishments, and attended court hearings for cases in litigation.
  • Maintained communication with general contractors regarding project timelines and subcontractor rentals of machinery and equipment.
  • Optimized department operations by introducing automated workflows that increased efficiency and reduced manual errors.
  • Collaborated with sales teams to balance business growth objectives with prudent risk management strategies.
  • Increased revenue by identifying opportunities for upselling credit products and services to existing customers.
  • Stayed informed on legal developments and regulatory changes by attending classes led by reputable Utah attorneys.
  • Assisted customers with payments, set up payment arrangements, and addressed questions and concerns about their accounts.
  • Maintained customer accounts, worked on aged receivables, and managed accounts payables to meet month-end collection targets.
  • Applied payments to customer accounts and handled inbound and outbound collection calls in a high-volume, fast-paced environment.
  • Acted as a customer advocate, helping to find the best financial solutions during challenging times.
  • Experienced in working fully remotely and within a Hybrid program.
  • Promoted to Credit Supervisor, overseeing a small team responsible for meeting AR metrics and DSO targets while ensuring compliance with operational standards.

Legal Secretary

Jensen & Sullivan Attorneys at Law
01.2017 - 02.2019
  • Reviewed accounts designated for legal proceedings and prepared legal documents to support further collection efforts.
  • Assisted defendants prior to legal action to facilitate account resolutions, reducing the need for additional legal proceedings.
  • Supported the preparation of judgments for court hearings.
  • Performed miscellaneous administrative duties to ensure operational efficiency.
  • Answered and directed calls using multi-line switchboard.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Screened telephone calls and forwarded to appropriate departments.
  • Filed documents with courts on behalf of attorney.

Personal Banking Officer

Zions Bank
11.2014 - 12.2016
  • Assisted the Financial Center Branch Manager with staff management, leading and training team members on operational procedures.
  • Provided comprehensive support to clients regarding their banking needs, including credit cards, checking and savings accounts, consumer loans, and home equity lines of credit.
  • Collaborated directly with underwriters during the loan processing phase to ensure timely and accurate approvals.
  • Worked alongside Zions Bank's Wealth Advisors, Mortgage Loan Officers, and Executive Banking teams to enhance client services and operational efficiency.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business.
  • Reduced wait times and enhanced customer experience by implementing effective queue management strategies.
  • Participated in community events on behalf of the bank to strengthen local ties while promoting brand visibility within target markets.
  • Achieved high levels of accuracy in transaction processing by adhering to established protocols and guidelines.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Backed up teller team by handling needs of new and existing customers at main counter.

Education

General Education/Accounting -

Salt Lake Community College
01.2015

Business Finance/Accounting -

Utah State University
01.2014

Cosmetology/Barber Certification -

Maximum Style Tech
01.2011

Skills

  • Microsoft Excel
  • Credit analysis
  • Budget Planning
  • Cash Flow Forecasting
  • Debt management
  • Credit Control
  • Customer Relations
  • Financial statement review
  • Documentation Review
  • Creditworthiness Determination
  • Loan recommendations
  • Collateral risk
  • Sales Support
  • Delinquency monitoring
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Team Collaboration
  • Planning and coordination
  • Relationship building and management
  • Client Relationship Management
  • Operations Management
  • Continuous Improvement
  • Business Relationship Management

Timeline

Credit Supervisor - Preliminary Coordinator

Wheeler Machinery Co.
02.2019 - Current

Legal Secretary

Jensen & Sullivan Attorneys at Law
01.2017 - 02.2019

Personal Banking Officer

Zions Bank
11.2014 - 12.2016

Business Finance/Accounting -

Utah State University

Cosmetology/Barber Certification -

Maximum Style Tech

General Education/Accounting -

Salt Lake Community College

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