Summary
Overview
Work History
Education
Skills
Websites
Timeline
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LINDSAY MILLER

SAN MARCOS,CA

Summary

General Manager & Training Manager with over 10 years of experience in store management and talent development. Demonstrates expertise in strategic planning, operations management, and community engagement, consistently driving performance and innovation. Passionate about expanding into a talent-focused or Human Resources role, leveraging proven skills in team building, recruitment, and leadership.

Overview

14
14
years of professional experience

Work History

General Manager & District Talent Expert

Athleta
Encinitas, CA
08.2020 - Current
  • Passion for the development of others has led to a stretch assignment of leading Talent for the OC/SD District and expanded reach across the West Region to support recruitment and training of others.
  • Drove store performance beyond first-year sales plan by 11% through strategic partnerships and consistent community engagement events.
  • Recognized as a resource for company business partners and a leader to support new company initiatives.
  • Mentorship of GM peers across West Region in interview techniques, talent acquisition, on-boarding consistency, and retention & engagement.
  • Pioneered new store opening strategies as team captain, focusing on customer experience, and daily operations across three districts.
  • Partnered with Learning & Development team to help revamp Athleta Leadership Academy, Acting Leader, and Assistant Manager onboarding programs.
  • Led talent acquisition and on-boarding for multiple districts across California, Arizona and the Pacific Northwest on improving hiring processes and fostering a culture of continuous learning.

General Manager

DSW Designer Shoe Warehouse
Las Vegas, NV
04.2018 - 08.2020
  • Internally promoted to new Store of the Future flagship store location to help lead new company initiatives.
  • Recruitment and hiring of 40+ employees for new store opening.
  • Spearheaded district-wide recruitment initiatives, building a robust talent pipeline for internal and external positions in the Las Vegas area.
  • Partnered with District Manager to oversee 3 Las Vegas store locations, implementing innovative strategies to drive growth and multi-unit management expertise.
  • Optimized multi-store operations, driving substantial revenue growth and enhancing customer satisfaction across Las Vegas locations.
  • Fostered high-performing teams through mentorship, leading to improved employee retention and seamless cross-location collaboration.

General Manager

DSW Designer Shoe Warehouse
San Francisco, CA
06.2017 - 04.2018
  • Led strategic initiatives to boost sales and traffic in $12M store, revitalizing performance through targeted customer experience improvements and market relationship building.
  • Analyzed business results, identifying root causes and implementing best practices to drive measurable improvements in store performance.
  • Developed and implemented comprehensive training plans, fostering consistency and high-level communication across all store levels for enhanced operational efficiency.
  • Partnered with Regional HR to navigate complex California and San Francisco laws, ensuring compliance while effectively managing employee relations and loss prevention.

General Manager

DSW Designer Shoe Warehouse
Mission Valley, CA
06.2015 - 06.2017
  • Oversee a staff of 40+ employees in $10M top 35 location.
  • Revitalized $10M store performance, boosting sales and reducing traffic deficit from -10% to -5% through strategic leadership and customer-centric approach.
  • Opportunity to fill in for District Manager and lead conference calls. Collaborative approach with peers through discussion of best practices, and analyzing business results through root cause.
  • Mentored neighboring store managers in San Diego, conducted regular store visits, and fostered knowledge sharing and best practices.
  • Led talent acquisition initiatives, earning region-wide recognition for successful networking and hiring strategies in top store location. Mentored with Regional Recruiter on regular basis for development in talent acquisition.
  • Partnered with Loss Prevention to address concerns, analyzing business results to identify root causes and implement solutions.

Store Manager

DSW Designer Shoe Warehouse
Santee, CA
07.2014 - 06.2015
  • Successfully hired and trained whole store team for new store location in Sept. 2014.
  • Achieved conversion goals through strategic customer-centric behaviors among store team. Leveraged community partnerships and staff development to significantly boost store visibility and sales within first year.
  • Developed comprehensive staff training programs, elevating store to district training status. Implemented conversing-driving behaviors, yielding consistent results.

Store Manager

DSW Designer Shoe Warehouse
Chula Vista, CA
07.2012 - 07.2014
  • Internally promoted within first ten months of role from Assistant Manager to Store Manager.
  • Achieved 2013 store sales plan through fostering a values-based team culture and strategic planning and scheduling.
  • Focus on behavior-based training of company rewards plan led to landing above company goal while driving future traffic into the building.
  • District responsibility for recruiting and hiring. Personal development of skills allowed for proficiency in company hiring process.

Assistant Manager

Banana Republic Factory Store
Carlsbad, CA
06.2010 - 06.2012
  • Visual merchandising experience of store-wide displays and window changes. Implemented creative merchandising strategies.
  • Responsible for both women's and men's departments. Drove men's department to highest sales percentage in 2011 through strategic merchandising and data-driven decision making.
  • Helped lead a team of 80+ in one of the company's top volume locations. Gained proficiency in driving sales and developing others in visual merchandising.
  • Mentored and developed full-time specialists, ensuring seamless new product arrivals and maintaining high service standards.
  • Partnered with Associate Manager to master scheduling, budgeting, and hiring processes, enhancing overall store operations.

Education

MANAGERIAL & ORGANIZATIONAL COMMUNICATION - INTERIOR DESIGN

Point Loma Nazarene University
01.2011

Skills

  • Team Building
  • Strategic planning
  • Loss Prevention
  • Operations Management
  • Talent Acquisition
  • Retention & Engagement
  • Communication
  • Networking
  • Performance Management
  • Community Engagement
  • Process Improvement

Timeline

General Manager & District Talent Expert

Athleta
08.2020 - Current

General Manager

DSW Designer Shoe Warehouse
04.2018 - 08.2020

General Manager

DSW Designer Shoe Warehouse
06.2017 - 04.2018

General Manager

DSW Designer Shoe Warehouse
06.2015 - 06.2017

Store Manager

DSW Designer Shoe Warehouse
07.2014 - 06.2015

Store Manager

DSW Designer Shoe Warehouse
07.2012 - 07.2014

Assistant Manager

Banana Republic Factory Store
06.2010 - 06.2012

MANAGERIAL & ORGANIZATIONAL COMMUNICATION - INTERIOR DESIGN

Point Loma Nazarene University

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LINDSAY MILLER