Lindsay Millis
Elkton,MD
Summary
Reliable professional recognized for punctuality and commitment to excellent customer service. Demonstrates flexibility and a strong work ethic, contributing effectively to team success. Highly motivated with a proven ability to adapt and learn quickly in dynamic environments. Exceptional interpersonal skills enhance collaboration and productivity.
Overview
20
20
years of professional experience
Work History
Patient Services Coordinator
CCRM/RADfertility
Newark, DE
10.2019 - Current
- Managed appointment confirmations and coordinated patient scheduling effectively.
- Ensured accuracy of patient records in electronic health systems and databases.
- Provided exceptional customer service by answering calls and addressing inquiries.
- Trained new staff on protocols and customer service to enhance team performance.
- Collaborated with medical staff to maintain efficient patient flow.
- Oversaw patient registrations, verifying benefits and submitting required paperwork.
- Monitored waiting areas to ensure comfort and safety for patients.
- Adhered to HIPAA regulations while handling confidential information.
CSR Operator
The Conference Group, LLC
Newark, DE
09.2008 - 03.2009
- Coordinated diverse conference call setups to meet client requirements.
- Managed large group conference calls, ensuring smooth communication and collaboration.
- Delivered quality assurance for webinars through effective security protocols and recordings.
- Provided attendance reports with recording and playback features for improved accessibility.
Accounts Receivable Clerk
Foxfire Printing
Newark, DE
02.2005 - 09.2008
- Negotiated vendor contracts to secure favorable terms and pricing.
- Reduced payroll and benefits administration costs by 30% while maintaining service quality.
- Recorded daily checks ranging from $100,000 to $300,000 into Hagen system accurately.
- Managed accounts receivable spreadsheets, reconciliations, and W-9 forms efficiently.
- Prepared daily cash receipts reports for management review to ensure financial accuracy.
- Reconciled daily cash receipts with bank deposits to maintain financial integrity.
Education
High School Diploma -
Thomas McKean High
Wilmington06-2004
Skills
- Scheduling appointments
- Patient registration processes
- Customer service proficiency
- Management of patient flow
- Compliance with HIPAA regulations
- Detail-oriented approach
- Effective time management
- Check-in procedures for patients
- Organizational multitasking skills
- Maintenance of records accuracy
- Outgoing personality and friendliness
- Collection of fees and processing payments
- Etiquette in phone and email communications
Timeline
Patient Services Coordinator
CCRM/RADfertility
10.2019 - Current
CSR Operator
The Conference Group, LLC
09.2008 - 03.2009
Accounts Receivable Clerk
Foxfire Printing
02.2005 - 09.2008
High School Diploma -
Thomas McKean High
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