Lindsay Mitchell
Dallas,TX
Overview
12
12
years of professional experience
Work History
Analyst - Learning & Development
K&B Global Services
10.2022 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Instructional Designer
K2View
01.2021 - 08.2022
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Planned and monitored implementation of technology-based learning programs.
- Contributed to development of comprehensive employee training courses.
- Targeted diverse learning modalities in development of new course content and training programs.
- Prepared online materials, content, and tools to facilitate training globally.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Teamed with SMEs in evaluation and revision of training tools in order to continually improve learning platforms.
Customer Success Manager
Scientific Learning Corporation
05.2019 - 01.2021
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Provided remote, in-person, and/or blended training, consulting, mentoring, and coaching.
- Managed technical integration, customer support, and program management.
Professional Development Manager
Scientific Learning Corporation
08.2018 - 05.2019
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Special Education Teacher
Special School District
07.2012 - 05.2018
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Partnered with standard education teachers from across academic departments.
Education
Master of Arts - Teaching
Fontbonne University
St. Louis, Missouri2011
Bachelor of Science - Criminal Justice
Southern Illinois University - Edwardsville
Edwardsville, Illinois2006
Skills
- New Hire Onboarding
- Technological Instruction
- Inter-Department Collaboration
- Learning Strategies
- Adult Learning Theories
- LMS Administration
- Camtasia, MS Office Suite, CRM Systems
- Consulting
- Staff Training
- Change Management
Timeline
Analyst - Learning & Development
K&B Global Services
10.2022 - Current
Instructional Designer
K2View
01.2021 - 08.2022
Customer Success Manager
Scientific Learning Corporation
05.2019 - 01.2021
Professional Development Manager
Scientific Learning Corporation
08.2018 - 05.2019
Special Education Teacher
Special School District
07.2012 - 05.2018
Master of Arts - Teaching
Fontbonne University
Bachelor of Science - Criminal Justice
Southern Illinois University - Edwardsville