Lindsay Morse, LNHA
Portage,MI
Summary
Accomplished Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Health Services
Heritage Community of Kalamazoo
02.2021 - Current
- Oversaw the operations of a 90-bed SNF and four Assisted Living Communities with focus on occupancy growth, quality, and retention
- Lead the team to increase our average occupancy by 20 residents within three months, leading to a positive year-to-date NOI of over one million dollars
- Collaborated with Department Managers to create a culture of teamwork and employee engagement, reducing the year-over-year turnover rate by 20%
- Reformed the Quality Assurance process to create a collaborative approach and improve outcomes.
Administrator
Nazareth Center
08.2019 - 02.2021
- Guided the team to turn their negative NOI to a positive variance within 6 months
- Implemented multiple systems by building strategic partnerships to streamline operations and performance
- Provided oversight and guidance related to regulatory compliance
- Directed recruitment and retention efforts – focusing on employee appreciation and culture.
Administrator
Grace Healthcare of Three Rivers
11.2015 - 08.2019
- Oversaw a million-dollar renovation to update the facility and expand a secured unit
- Re-structured the budget and facility layout to meet the needs of the community and create financial stability
- Increased facility operating margin by 7% by modifying organizational structure.
Administrator
Tendercare Portage/Kalamazoo
01.2011 - 11.2015
- Increased NOI through expense control
- Decreased overtime by nearly 75%
- Exceeded census goals through relationship building and innovation in the admissions process
- Acted as a trainer for new Administrators.
Education
Bachelor of Arts -
Western Michigan University
01.2006
Skills
- Healthcare Administration
- Multidisciplinary Team Collaboration
- Program Leadership
- Relationship and Team Building
- Leadership and People Development
- Process Improvement
- Quality Assurance Controls
- Project Management
- Change and Growth Management
Certification
- Licensed Nursing Home Administrator: 2010 - Current.
Timeline
Director of Health Services
Heritage Community of Kalamazoo
02.2021 - Current
Administrator
Nazareth Center
08.2019 - 02.2021
Administrator
Grace Healthcare of Three Rivers
11.2015 - 08.2019
Administrator
Tendercare Portage/Kalamazoo
01.2011 - 11.2015
Bachelor of Arts -
Western Michigan University
- Licensed Nursing Home Administrator: 2010 - Current.
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