Lindsay Neal

Globally recognized for delivering an exceptional customer experience, and creating a long-lasting client relationship.

Received the 'Five Star of the Quarter' award, reflecting top-tier customer service.

Completion of Forbes Five-Star training, demonstrating a mastery of luxury hospitality standards.

Compiled, reviewed, and issued complex invoices of over 500 pages for high-profile customers, such as the NFL, MLB, Mercedes-Benz, and Porsche.

Collaborate in cross-functional teams spanning finance, service, and operations to develop integrated customer financial solutions, and ensure alignment and precision in accounts receivable and payroll processing.

Assist with reconciling a $4 million general ledger and processing $2.1 million in monthly payments while maintaining 99%+ accuracy throughout.

Provided exceptional, personalized service to enhance the customer experience.

Built and maintained strong customer relationships to create Ritz-Carlton guests for life.

· Identified new and unique ways to solve customer problems

· Anticipated guests needs in order to ensure a memorable experience and client satisfaction

· Platinum and gold sales performer (top 5% of agents)

· Coordinatedand customized vacation experiences for guests across 100+ WDW Resorts, arranging accommodations, theme park tickets, specialty events, dining reservations, airfare, and VIP tours with meticulous attention to detail

· Provided the highest level of customer service and made meaningful recommendations to help drive the company’s financial success

· Supported operational management, assisting with daily tasks and leading store opening/closing routines to maintain readiness and compliance.

· Advised clients on designer handbags, leveraging product expertise to make insightful recommendations and drive sales growth.

Recognized district-wide for delivering outstanding customer experience, demonstrating strong relationship-building, and driving repeat business.

Analyzed and mentored team performance by observing peers and providing actionable feedback to help increase team sales, and enhance service quality.

Ranked as the top seller in all three stores, and earned Employee of the Month recognition within two months at each location.