Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Nicholson

Richmond,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Home Health Aidw

Benchmark Human Services
06.2022 - 02.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.

CSR

RDI Solutions
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.

DSP

Gaurdians At Home
03.2021 - 05.2022
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.

DSP

Indiana Mentors
01.2019 - 02.2021
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Supervised daily activities and provided assistance to staff.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

No Degree - Medical Billing & Coding

Bryant And Stratton College
Getzville, NY
06.2024

High School Diploma -

Northeastern High School
Fountain City, IN
05.2017

Skills

  • Social Perceptiveness
  • Recordkeeping Strengths
  • Customer Relations
  • Managing Multiple Tasks
  • Computer Proficiency
  • Microsoft Windows
  • Google Docs
  • Understanding Customer Needs
  • Call Center Operations
  • Call Volume and Quality Metrics

Timeline

CSR

RDI Solutions
03.2023 - Current

Home Health Aidw

Benchmark Human Services
06.2022 - 02.2023

DSP

Gaurdians At Home
03.2021 - 05.2022

DSP

Indiana Mentors
01.2019 - 02.2021

No Degree - Medical Billing & Coding

Bryant And Stratton College

High School Diploma -

Northeastern High School

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Lindsay Nicholson