Lindsay Novak
Wenatchee
Summary
Dynamic customer service professional with a proven track record at Old Navy, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic communication and consistently exceeding performance metrics. Proficient in data entry and CRM, ensuring accurate account management and exceptional service delivery.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Old Navy
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cashier
Winco
04.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
New Accounts Representative
Cashmere Valley Bank
06.2015 - 06.2020
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
Education
Spanish Language And Literature
Wenatchee High School
Wenatchee, WA06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Conflict resolution
- Team development
- Administrative support
- Customer relationship management (CRM)
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Old Navy
03.2024 - Current
Cashier
Winco
04.2023 - 02.2024
New Accounts Representative
Cashmere Valley Bank
06.2015 - 06.2020
Spanish Language And Literature
Wenatchee High School
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