Lindsay Nylander
Austin,TX
Summary
Professional with solid foundation in multifamily management and team leadership. Skilled in strategic planning, operational efficiency, and driving performance outcomes. Strong focus on fostering collaboration, adapting to change, and delivering measurable results. Known for effective communication, problem-solving abilities, and commitment to organizational goals.
Overview
23
23
years of professional experience
Work History
Regional Director
CWS Apartment Homes
09.2012 - Current
- Support conventional, student and lease up communities in all operational areas
- Multi Region support at one time for Austin, Denver and Tempe
- Collaborate with Marketing on five lease ups including student and conventional communities
- Created customer centered experience unique to student housing resulting in rent growth of 5-8% annually
- Collaborate with Asset Management, Revenue Management, SIM and SVP on property strategy
- Monthly financial reviews with Asset Managers, Community Directors and Maintenance Directors
- Implemented wait lists for properties with a large student population resulting in higher rents
- Coordinate with Revenue Manager to develop and implement strategies to maximize rent growth, occupancy and renewal conversions
- Develop budgets with Community Directors; reviewed with Asset Managers, Partners and Investors
- Hiring, training and challenging top performers resulting in promotions
- Keep company values at the center of all operational decisions
- Active participation and promotion of our Bridge program
- Work with teams to minimize any exceptions to policy and procedure through internal audits and review
- Acquisition experience in Denver and Austin
- Assist Executive Team in structuring yearly initiatives for Operations Team
- Participate in annual Capital walks to identify priority repairs
- Plan and lead monthly leasing meetings and Community Director meetings
- Analyze data to determine weekly schedule and priorities
Community Director
CWS Apartment Homes
09.2009 - 09.2012
- Responsible for the daily operations of a 460 unit community in downtown Denver
- Increased monthly occupancy 5% to10% over previous year
- Improved quality of product without increasing operating costs
- Responsible for hiring and development of fifteen team members
- Provided training to all team members for corporate policy and procedure
- Yearly budgeting with capital improvements of $1,000,000 for two consecutive years
- Increased new lease rents from $.99/sq ft to $1.85/sq ft in less than three years
- Coordinated with the Leasing Director for off-site marketing efforts and resident retention
- Managed all aspects of accounts payable and monthly financial reporting requirements
- Worked with current owners and new management company during receivership
Property Trainer/Marketing Director
The Pauls Corporation
09.2003 - 09.2009
- Supervised a new lease up property that was 88% leased in 12 months in a challenging market
- Directed consultants for designs on print ads, website, signage and marketing campaigns
- Established signage, artwork, collateral, floorplans and pricing for new lease up property
- Responsible for all advertising of Pauls Homes, including print and radio ads
- Organized and assisted with all on-site promotions for Pauls Homes from2007 to2008
- Established a training program for leasing, assistant manager and manager positions
- Implemented monthly training for all sites that included marketing, fair housing and safety
- Developed individual and group training tailored to the needs of the property
- Managed the acquisition of properties including software, paperwork, hiring and training of teams
- Converted all current and new properties to Residential Management software and managed software
- Performed due diligence including file audits, inventory, vendor review and inspections
- Updated all employee hand books and manuals to reflect changes in company policy
- Directed assistant managers and provided on the job training for software and policy
- Performed internal audits for paperwork and performance issues
- Reviewed property performance in relation to the market and recommended changes
- Consulted with Regional Managers on policy and procedure changes
- Enhanced team performance for increased productivity through targeted training sessions.
- Developed customized training materials, ensuring relevance to the on-site teams.
Property Manager
The Morgan Group, Inc.
10.2001 - 09.2003
- Responsible for two 500+ unit high profile lease ups
- Maintained and controlled day to day operations and physical aspects of the property
- Responsible for producing advertisements for mailers and publications
- Managed all aspects of accounts payable and Monthly financial reporting requirements
- Implemented and trained staff on use of new management software
- Responsible for hiring and development of staff resulting in promotions
- Fostered positive resident relationships by addressing concerns and facilitating open lines of communication.
- Worked with investors and prospective buyers during due diligence
- Responsible for reviewing market weekly and implementing changes to specials and pricing
- Adjusted lease terms and offering renewal packages to current clients
- Managed an active off-site marketing program and preferred employer program
Education
Bachelor of Science - Biology
Nebraska Wesleyan University
Lincoln, NE05.1998
Skills
- Strategic planning
- Teamwork and collaboration
- Employee development
- Relationship building
- Budget development
- Operations management
Timeline
Regional Director
CWS Apartment Homes
09.2012 - Current
Community Director
CWS Apartment Homes
09.2009 - 09.2012
Property Trainer/Marketing Director
The Pauls Corporation
09.2003 - 09.2009
Property Manager
The Morgan Group, Inc.
10.2001 - 09.2003
Bachelor of Science - Biology
Nebraska Wesleyan University
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