Lindsay O'Connor
Marana,AZ
Summary
Dynamic and adaptable professional with a rich background in social work and emergency services. Excelled in crisis intervention and program development, showcasing exceptional communication and data entry skills. Proven track record in improving client outcomes and operational efficiency, leveraging strengths in problem-solving and computer proficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Social Work Intern-Children’s Team
Marana Healthcare
05.2024 - 11.2024
- Conducted individual therapy sessions with clients via in person and telemedicine
- Implemented motivational interviewing, DBT and strength based interventions
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Maintained strict confidentiality and ethical standards, ensuring safe and respectful environment for clients.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Supported families in addressing parenting challenges through education, resource connection, and skills training workshops.
- Advocated for client needs with external agencies to secure necessary services and support.
- Participated in Child-Family team meetings to coordinate care for clients.
- Assessed program effectiveness using feedback from participants and data analysis techniques, making recommendations for improvement as needed.
- Supported clients in setting and achieving personal goals, utilizing strength-based approaches to foster empowerment.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
Recovery Coach
Marana Healthcare
04.2022 - 05.2024
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Served as an advocate for clients by communicating effectively with therapists and other team members about treatment plans and concerns.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout their services.
- Provided direct client services to individuals and/or family members including case management, individual basic counseling utilizing motivational interviewing
- Individual skills training, group counseling, group skills training, health promotion, crisis intervention, supportive employment services
- Counseling with appropriate clinical oversight and others depending on client need
Social Work Intern
Catalina Hospice
08.2023 - 04.2024
- Provided emotional support to patients and families, addressing their concerns related to medical conditions, treatments, and coping strategies.
- Participated in supervision, reflecting on practice experiences and seeking feedback from supervisor to continually refine professional skills and knowledge.
- Educated patients and families on available resources, empowering them to make informed decisions about their healthcare journey.
- Developed strong rapport with diverse patient populations by demonstrating cultural competence and sensitivity during all interactions.
- Completed thorough documentation of all clinical activities in accordance with organizational policies and professional standards.
- Supported family caregivers by providing education on self-care strategies, stress reduction techniques, community resources available for respite support services.
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Enhanced patient satisfaction by consistently delivering compassionate, client-centered care that addressed unique needs and preferences.
- Offered community resource guidance to clients to meet family needs for assistance.
Program Specialist
Pima County Health Department
05.2020 - 12.2021
- Facilitated the successful launch of program and grant initiatives addressing social determinants of health
- Drafted and presented educational material and programs to diverse populations
- Conducted educational outreach to diverse populations
- Effectively maintained and/or exceeded deliverables to assure grant compliance
- Adhere to grant and/or department budget utilizing governmental accounting practices
- Assisted the Pima County Epidemiology team conduct a positive case investigation in response to the COVID-19 pandemic
- Assisted with the implementation of the Care Resource Coordination (CRC) team in response to the COVID-19 pandemic
- Developed and maintained all data related to the Care Resource Coordination (CRC) team
- Compiled, analyzed, and generated demographic data for the Care Resource Coordination (CRC) team and the Pima County Epidemiology team
- Assisted the Emergency Operation Center (EOC) with COVID-19 vaccine distribution
- Facilitated the implementation of Points of Dispensing (POD) operations to effectively distribute COVID-19 vaccines in Pima County
- Assisted with the successful implementation of the Volunteer Coordination team for the COVID-19 Emergency Operations Center (EOC)
- Allocated appropriate staff and/or volunteers to assist with Points of Dispensing (POD) operations
- Addressed inquiries relating to staffing needs and successfully coordinated appropriate staffing ratios
- Maintained successful communications with the Department of Health and Human Services (HHS) and the Federal Emergency Management Agency (FEMA)
- Conducted workplace safety and HIPAA training to assure compliance according to Pima County Health Department policies and procedures
- Successfully maintained communications with the Pima County Communication team to facilitate education design and allocation
Emergency Department Technician
Banner-University Medical Center
12.2019 - 05.2020
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Administered IVs, medications, wound dressings, assisting healthcare providers in delivering high-quality treatment plans.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
- Improved patient satisfaction by quickly addressing concerns and providing compassionate care.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Managed confidential patient records with discretion, adhering to HIPAA guidelines at all times.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
- Provided emotional support to patients and families during stressful situations, fostering trust and communication.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Maintained a clean and organized emergency department, ensuring a safe environment for patients and staff.
- Conducted regular inventory checks of medical supplies to maintain adequate stock levels within the Emergency Department.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Quickly responded to codes and cardiac monitor alarms.
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical charts.
Emergency Medical Technician
American Medical Response
10.2018 - 11.2019
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Assisted with lifting and moving patients.
- Immobilized patient for placement on stretcher and ambulance transport.
- Utilized communication devices to maintain contact with supervisors.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
Training & Exercise Assistant
Maricopa County Department of Public Health
03.2016 - 09.2018
- Conducted appropriate team meetings and training within the Maricopa County Department of Public Health
- Evaluated potential public health outbreaks and devised improvements to enhance community awareness and prevention
- Successfully drafted and implemented Standard Operating Procedures (SOP) for the Samaritan Volunteer online system to improve background checks, immunization records, and past medical histories
- Assisted with the allocation of community volunteers to assist with relevant training exercises
- Supported MCDPH management in the execution of Points of Dispensing (POD) volunteer training
- Successfully participated in the Strategic National Stockpile (SNS) Full-Scale Exercise (FSE) and acted as the POD site controller
- Accurately completed meeting agendas and minutes for the SNS FSE working group to assure federal compliance
- Facilitated communications among MCDPH and community partners
- Facilitated Public Health & Safety Collaborative Forums
- Collaborated in the design of educational outreach to be dispersed on social media and other platforms
- Provided timely communication relating to the Full-Scale Exercise to all relevant stakeholders
- Assisted in the immunization clinics, death and birth certificate office, epidemiology department, and community health and wellness department
Customer Service Associate/Trainer
Bed, Bath, & Beyond
05.2013 - 02.2016
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Supervised and evaluated newly hired employees
- Effectively communicated and collaborated with leadership on workforce development training and opportunities
- Worked with leadership to effectively cross-train in all store departments to effectively train all onboarding employees
Education
Masters of Social Work -
Western New Mexico University
Silver City, NM12-2024
Emergency Medical Technician -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ12-2016
Bachelor of Science - Public Health
Northern Arizona University
Flagstaff, AZ08-2016
Skills
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
Experience working with diverse populations
Able to organize, prioritize effectively, and problem-solve in stressful situations
Exceptional written and verbal communication
- Computer proficiency
- Team collaboration
- Time management
- Complaint handling
- Critical thinking
- Microsoft outlook
Certification
- Rural Social Worker Certified
- BLS Certified, American Heart Association-December 2026
Timeline
Social Work Intern-Children’s Team
Marana Healthcare
05.2024 - 11.2024
Social Work Intern
Catalina Hospice
08.2023 - 04.2024
Recovery Coach
Marana Healthcare
04.2022 - 05.2024
Program Specialist
Pima County Health Department
05.2020 - 12.2021
Emergency Department Technician
Banner-University Medical Center
12.2019 - 05.2020
Emergency Medical Technician
American Medical Response
10.2018 - 11.2019
Training & Exercise Assistant
Maricopa County Department of Public Health
03.2016 - 09.2018
Customer Service Associate/Trainer
Bed, Bath, & Beyond
05.2013 - 02.2016
- Rural Social Worker Certified
- BLS Certified, American Heart Association-December 2026
Masters of Social Work -
Western New Mexico University
Emergency Medical Technician -
Maricopa Community Colleges, Chandler-Gilbert Community College
Bachelor of Science - Public Health
Northern Arizona University
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