Lindsay Olm
West Bend,WI
Summary
Ambitious Food Service Director with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
21
21
years of professional experience
Work History
Food Service Director
Compass Group USA
08.2014 - 07.2024
- Directed the delivery of foodservice through café and catering at West Bend Insurance, supporting over 800 home office employees. Supervised a staff of 15 full-time employees and two managers. Exceeded KPIs with an impressive achievement rate of 90% customer participation and satisfaction while maintaining adherence to the subsidized budget.
- Skills deployed include budget management and payroll processing, point-of-sale system administration, appropriate communication to various stakeholders, and proven organization abilities to support significant events.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Increased employee engagement by fostering positive relationships among team members and addressing concerns proactively.
- Worked with qualified chef to diversify menu with new offerings.
- Collaborated with other departments to develop cross-functional partnerships that improved overall facility operations and efficiency.
- Purchased food and cultivated strong vendor relationships.
Foodservice and Catering Coordinator
Watson Vending and Foodservice
04.2012 - 07.2014
- Accountable for all aspects of catering and foodservice provided to outside companies, including three Kohler Company Cafes and one large Milwaukee-based Company Cafe. Duties include scheduling, menu planning, controlling food cost, HAACP requirements, supervision and leading of co-workers, interviewing and training of new staff members, managing of all opening and closing side work, coordination of food times with kitchen staff, food safety, and paperwork.
- Organize small and large company picnics ranging from 5 to 1,500 people. Efforts have included coordinating tent rental, lighting, grilling on-site and set-up of buffet lines. Extended services include answering calls and email in a timely matter, handle and resolve customer issues, researching and planning all aspects of a catering event, multi-tasking and prioritizing. In the past coordinated and executed a pig roast for Manitowoc Crane for three shifts in two different locations for 950 employees to celebrate their 200,000 hour safety goal.
CNA
Sheboygan Senior Community Center
07.2011 - 09.2011
- Fulfilled the core responsibilities of a CNA: care, comfort, and communication.
- Daily tasks included helping patients with activities of daily living for which they need assistance such as bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting. Also took patients vitals (blood-pressure, pulse, temperature and respiration).
- Ensured that the patient was comfortable and was properly cared for by performing tasks such as keeping the bed dry and comfortable, having patient’s tray table and call mechanism is within reach, inquiring as to specific needs, adjusting their environment as needed, and assessing the patient’s privacy needs by tending to them in the appropriate manner.
- Held timely and precise communications with clients to avoid errors in patient treatment
Banquet Captain
The Bull at Pinehurst Farms
05.2010 - 06.2011
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Oversaw all aspects of events at a banquet facility that supported a golf course.
- Duties varied, but consisted of event set-up and execution, tear down and room flips, supervision and leading of co-workers, training of new staff members, managing of all opening and closing side work, coordination of food times with kitchen staff, and restocking of bar.
- Completed accurate billings according to the Banquet Event Order (BEO) by executing controls related to customer approval of billings and entry into the master account on Point of Sale software.
- Also resolved guest complaints, sustained banquet cleanliness in front and back of house, and maintained constant
- communication with the Head Chef and Events Director.
Sales Manager and Banquet Manager
Cal-Neva Resort, Spa & Casino
09.2006 - 05.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Organized and directed all five banquet room space from set-up, tear down to flipping the room.
- Coordinated and managed the staff ranging from 20 to 40 people for foodservice that included plated, family style or buffet. Also was responsible for pulling and inventories of all the portable bars.
- Assisted all guest from check in to check out with any request, questions or concerns that they had. Arranged any special demands the guest may have had from taxi service to dinner reservations.
Dinning Attendant and Bartender
Riverbend
06.2005 - 08.2006
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Banquet Captain
Blue Harbor Resort
06.2004 - 08.2006
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Addressed and resolved guest concerns promptly, maintaining high levels of customer satisfaction.
Front Desk and Bartender
Holiday Inn Express Hotel
05.2003 - 09.2004
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
- Received excellent ratings in customer service that culminated that year in receiving the “Customer Service Award for the Year."
Education
CNA -
Lakeshore Technical College
Cleveland, WI06.2011
Bachelor of Arts - Hospitality Management Major
Lakeland College
Plymouth, WI05.2005
High School Diploma -
Sheboygan South High School
Sheboygan06.2001
Skills
- Ordering and Purchasing
- Staff Training and Development
- Sanitation Standards
- Staff Leadership
- Food Safety Compliance
- Sales strategizing
- Product Sales
- Inventory Management
- Quality Assurance
- Employee Scheduling
Timeline
Food Service Director
Compass Group USA
08.2014 - 07.2024
Foodservice and Catering Coordinator
Watson Vending and Foodservice
04.2012 - 07.2014
CNA
Sheboygan Senior Community Center
07.2011 - 09.2011
Banquet Captain
The Bull at Pinehurst Farms
05.2010 - 06.2011
Sales Manager and Banquet Manager
Cal-Neva Resort, Spa & Casino
09.2006 - 05.2009
Dinning Attendant and Bartender
Riverbend
06.2005 - 08.2006
Banquet Captain
Blue Harbor Resort
06.2004 - 08.2006
Front Desk and Bartender
Holiday Inn Express Hotel
05.2003 - 09.2004
CNA -
Lakeshore Technical College
Bachelor of Arts - Hospitality Management Major
Lakeland College
High School Diploma -
Sheboygan South High School
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