Lindsay Osborne

·Employee relations to include: Hiring, screening, coaching, and record keeping for employees, over see scheduling, daily productivity, manage and monitor payroll.

·Analyze profit and loss and assure company is profitable.

·Utilized client and staff feedback to maintain customer partnerships and increase revenue.

·Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.

·maintain great customer relations

·Build contracts

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Supervised guests at front counter, answering questions regarding products.
• Record keeping to company, State, and Government guidlines

·Worked at 7 Lowe's locations.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Responded to customer concerns, working with manager to raise customer satisfaction ratings
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Maintained positive customer relationships
• Staffworks
• Record keeping for employees to State and Government standards
• Follow OSHA, PPE, Hazmat standards to guidlines