Lindsay Owens
3830 W 112th Ave Unit 304,Westminster, CO
Summary
Customer-centered job seeker successful at working with diverse personalities and thrives on delivering top notch service.
Overview
15
15
years of professional experience
Work History
Server/Host Trainer
The Delectable Egg
10.2020 - Current
- Designed and produced the alcoholic beverage menu, increasing sales
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers.
- Developed effective training for new hires.
Affiliate Streamer
Twitch
01.2018 - Current
- Followed projected trends and maintained welcoming atmosphere for 1000+ followers.
- Established community engagement through Twitter, Discord, TikTok, and Instagram.
- Monitored views, performance, and statistics through OBS and StreamlabsOBS and make visual changes to video production based on these metrics.
General Manager
Ziggi’s Coffee
10.2019 - 02.2020
- Monitored financial performance and controlled expenses to provide financial stability and long-term growth.
- Developed and maintained relationships with customers and suppliers.
- Onboarded new employees with training and new hire documentation.
- Raised and maintained sales to profitable margins.
Kid's Specialist/Barista
Books-A-Million
06.2014 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Ran weekly story time and assisted with children and teen events.
- Kept up-to-date information on school reading lists and age appropriate recommendations.
- Customer service in multiple areas, including cashiering, café, and service department.
- Stocked, tagged and displayed merchandise as required.
- Trained new hires on café procedures.
Content Creator
Play Hard Gaming
01.2013 - 01.2014
- Created dynamic pieces and graphics to increase website and social media traffic.
- Implemented strategies and tactics to grow to thousands of followers on social media channels.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
Co-Owner/Writer
The Sims Social Fansite
01.2011 - 01.2012
- Managed team and website to deliver accurate and engaging content to two million plus daily readers.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Incorporated SEO techniques to verify maximal site exposure.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Increased followers by over 200% in less than ten months.
Retail Sales Associate
Kansas City Renaissance Festival
01.2009 - 01.2011
- Performed customer service with themed engagement.
- Handled payments without technological assistance.
- Cross trained across multiple departments.
Education
Bachelor of Arts - English - Creative Writing
Metropolitan State University of Denver
Denver, CO05.2018
Bachelor of Arts - English - Creative
University of Louisiana At Lafayette
Lafayette, LAAssociate of Arts -
Front Range Community College
Westminster, CO05.2014
High School Diploma -
Saint James Academy
Lenexa, KS05.2011
Skills
- Intermediate French Proficiency
- Quick learner
- Proficient multitasker
- Highly motivated
- Attention to detail
- Written and Verbal Communication
- Computer literacy
- Microsoft Office
- Flexible and Adaptable
- Effective trainer
Timeline
Server/Host Trainer
The Delectable Egg
10.2020 - Current
General Manager
Ziggi’s Coffee
10.2019 - 02.2020
Affiliate Streamer
Twitch
01.2018 - Current
Kid's Specialist/Barista
Books-A-Million
06.2014 - 11.2016
Content Creator
Play Hard Gaming
01.2013 - 01.2014
Co-Owner/Writer
The Sims Social Fansite
01.2011 - 01.2012
Retail Sales Associate
Kansas City Renaissance Festival
01.2009 - 01.2011
Bachelor of Arts - English - Creative Writing
Metropolitan State University of Denver
Bachelor of Arts - English - Creative
University of Louisiana At Lafayette
Associate of Arts -
Front Range Community College
High School Diploma -
Saint James Academy
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