Hi, I’m
Lindsay Owings
Cumming,GA
It is never too late to be what you might have been.
George Eliot
Summary
Up-beat Sales Executive that delivers dynamic communication to work independently and collaboratively with team to foster client relationships and drive sales in a fast-paced business consulting environment. Valuable and hardworking employee known for winning over clients and the ability to pivot to reach set goals.
Overview
6
years of professional experience
Work History
The Scheduling InstituteALPHARETTA, GA
Sales Executive
03.2020 - Current
Job overview
- Identified practice owner needs and creatively put together products/trainings/consulting services
- Excelled at finding the differentiated needs to set our services apart from other competitors
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Created marketing materials, such as brochures/flyers to promote products or services.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Attended industry events to build relationships with key contacts in the field.
- Traveled out of state to meet current clients to provide support implement services
- Trained junior sales staff on techniques for improving customer service experience.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Collaborated with internal teams such as marketing and operations to ensure successful execution of projects.
- Initiated contact with prospects via email campaigns or cold calls in order to generate leads.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Used cold calling if necessary and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
The Scheduling InstituteALPHARETTA, GA
Customer Service Specialist/Corporate Travel Coordinator
03.2018 - 03.2020
Job overview
- Main contact between Scheduling Institute and all hotel's Director of Sales/maintained close working relationships
- Coordinated reservations for clients and company team members for events/workshops/training days
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gatekeeper for all departments
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with CFO, CEO and event leads to budget spending for hotel/resorts
- Audit/Resolution of all Hotel Receipts for Accounting
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Provided technical support for troubleshooting software applications used by customers.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Improved customer service wait times to mitigate complaints.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Led team engagement to assist cross-functional departments and achieve goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Followed up with customers after transactions to ensure satisfaction levels were met.
Education
Kennesaw State UniversityKennesaw, GA
Bachelor of Science from Psychology
06.2007
Raritan Valley Community CollegeSomerville, NJ
Associate of Arts from Graphic Design
06.1997
Skills
- Sales and Market Development
- Business Networking
- Lead Prospecting
- Professional Networking
- Managed Budgets
- Schedule Coordination
- Client Acquisition and Retention
- Persuasive Selling
- Closing Sales
- Report Writing Skills
- Order Management
- Interpersonal and Written Communication
- Sales Presentations
- Exceeds Sales Goals
- Sales Strategy
- Organized/time management
- Attention to detail
- Self motivated
- Proficient in NetSuite and SalesLoft
- Proficient in Microsoft Products
- Presentation Skills
- Upselling Expertise
- Account Servicing
- Sales Follow-Up
- Creative
- Goal Setting and Forecasting
- Event Travel Coordinating
- Action Selling Trained
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Executive
The Scheduling Institute
03.2020 - Current
Customer Service Specialist/Corporate Travel Coordinator
The Scheduling Institute
03.2018 - 03.2020
Kennesaw State University
Bachelor of Science from Psychology
Raritan Valley Community College
Associate of Arts from Graphic Design
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