Detail-oriented professional with strong customer service skills. Experienced in managing project schedules and vendor relationships. Committed to delivering exceptional service and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Interior Design Project Coordinator
Madison Goss Interiors
Waco, TX
08.2023 - Current
Coordinated project schedules and timelines to ensure on-time delivery of design projects.
Assisted in preparing design presentations and client proposals to enhance communication of concepts.
Managed vendor relationships to secure materials and services aligned with project specifications.
Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the project.
Small Business Owner
Bloom Waco
Waco, TX
09.2021 - 07.2023
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Cultivated relationships with local suppliers, enhancing product quality and inventory management.
Trained and supervised staff, fostering a collaborative team environment focused on service excellence.
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Account Coordinator/Customer Service Manager
Circle Y Saddles, Inc.
Memphis, TN
01.2016 - 06.2019
Managed client accounts, ensuring timely communication and resolution of inquiries.
Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
Supported resolution of client issues, minimizing disruptions and maintaining trust.
Product Development
J. Hilburn
Dallas, TX
07.2013 - 10.2016
Supported new product development efforts by providing input on manufacturability during design reviews.
Contributed valuable input during product development process based on client feedback.
Collaborated with design team on product development, incorporating client feedback to improve offerings.
Coordinated with product development teams to report user feedback, influencing future enhancements and updates.