Lindsay Peraino
Macomb,MI
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Account Representative
Aaron Seitz State Farm
Macomb, MI
06.2022 - Current
- Gathered information from clients to create customized insurance plans.
- Processed applications for new and renewal policies, endorsements, and cancellations.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Assisted customers with various insurance policy inquiries and requests.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Provided quotes on insurance premiums based on customer requirements.
- Developed strategies to cross-sell additional products to existing clients.
- Followed up with customers regarding their policy renewals or updates.
- Responded promptly to customer emails and phone calls relating to their policies.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Dwight D Eisenhower High School
Shelby Twp06-1994
Skills
- Customer service
- Insurance policy processing
- Customer relationship management
- Policy customization
- Communication skills
- Time management
- Follow-up techniques
- Friendly, positive attitude
- Attention to detail
- Computer skills
- Active listening
- Excellent communication
Certification
- Life & Health Licensed
- Property & Casualty Licensed
Timeline
Insurance Account Representative
Aaron Seitz State Farm
06.2022 - Current
High School Diploma -
Dwight D Eisenhower High School
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