Lindsay Peters
Townsend,DE
Summary
Results-oriented Program Coordinator with 4+ years of experience in substance use disorder treatment. Proven ability to coordinate care, manage complex cases, and advocate for clients. Skilled in building rapport, problem-solving, interdisciplinary team collaboration, and navigating multiple systems. Seeking a challenging role to utilize my expertise and contribute to positive change.
Overview
4
4
years of professional experience
Work History
Residential Program Coordinator
Brantwood Family Services
Elkton, MD
09.2021 - Current
- Serve as a liaison between the residential program and external agencies, ensuring seamless coordination of services for clients.
- Improve client outcomes by monitoring progress and adjusting treatment plans as needed based on individual growth and development.
- Implement crisis intervention strategies to mitigate conflicts or challenging behaviors while preserving a safe and nurturing living environment for all residents.
- Champion a client-centered approach by actively listening to concerns, advocating for their rights, and addressing any issues promptly with respect and dignity.
- Implement evidence-based practices within the residential program setting to improve overall effectiveness and achieve better results for clients served.
- Maintain accurate documentation of all client interactions as well as progress notes using electronic health record systems.
- Uphold strict confidentiality protocols regarding client information and records per HIPAA guidelines to ensure privacy protection.
- Develop strong rapport with clients and their families by maintaining an open-door policy, fostering trust and positive relationships built on mutual respect.
- Collaborate with interdisciplinary teams to develop comprehensive case management plans, ensuring clients receive appropriate support and resources.
Residential Program Assistant
Brantwood Family Services
Elkton, MD
07.2020 - 09.2021
- Collaborated with multidisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs.
- Provided essential support to residents with diverse needs, ensuring their safety and well-being at all times.
- Aided residents in achieving greater independence by teaching life skills such as time-management, personal hygiene practices, and personal accountability.
- Enhanced residents'' daily living experiences by providing compassionate care and assistance with activities of daily living.
- Monitored residents self-administer medication and accurately managed electronic health records and consistently adhering to prescribed schedules.
Education
Associate of Arts - Social Work
Cecil College
North East05-2024
Skills
o Case management
o Trauma-informed care
o Interdisciplinary collaboration
o Crisis intervention and conflict resolution
o Treatment planning
o Group facilitation
o Documentation and reporting
o Motivational Interviewing
o Compassion
o Cultural Competence
o Communication skills
o Community resource navigation
Timeline
Residential Program Coordinator
Brantwood Family Services
09.2021 - Current
Residential Program Assistant
Brantwood Family Services
07.2020 - 09.2021
Associate of Arts - Social Work
Cecil College