Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Lindsay Phillips

Glendale,CA

Summary

Licensed Phlebotomist well versed in venipuncture on first attempt, order of draw, capillary puncture, and special collection procedures.

Overview

19
19
years of professional experience

Work History

PHARMACY CLERK

CIRCLE A PHARMACY
09.2022 - 02.2023
  • Established and maintained patient profiles, updating organizational database with current information.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Maintained accurate records of drug inventory and orders for pharmacy customers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Filled and dispensed medication prescriptions accurately as ordered by physicians.
  • Counted and labeled prescriptions with correct item and quantity.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Verified patient information to correctly dispense medications.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Monitored inventory levels to inform pharmacists of shortages.
  • Confirmed customer information and insurance eligibility for prescriptions.

PRODUCTION ASSISTANT MANAGER | EXECUTIVE ASSISTANT

CITY TRAINGLES
10.2012 - 10.2015
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Facilitated successful completion of projects from concept to launch.
  • Collaborated with senior management on new initiatives to build confidence.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Intern

UCLA Venice Family Clinic
05.2011 - 06.2011
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Packaged and shipped specimens to central lab daily.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

CUSTOMER SERVICE REPRESENTATIVE

01.2004 - 01.2009
  • Provided customer support to dentists, staff, and clients
  • Collaborated with Sales Department to ensure client satisfaction throughout the financial process
  • Completed administration duties, including data entry, account management, telecommunication, and providing solutions for client inquiries
  • Hosted webinars on Webex to engage clients and ensure a seamless process of finding a dentist for a variety of clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Maintained and managed customer files and databases.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.

Education

CHARLES DREW UNIVERSITY

Bachelor of Science - Computer Science

California State University - Los Angeles
Los Angeles, CA
06.2027

Associate of Science - Computer Science

Santa Monica College
Santa Monica, CA
01.2025

Associate of Science - UI UX Designer & Graphic Designer

Bryan University
Tempe, AZ
06.2024

Skills

  • Drawing Blood & Blood Collections
  • Urinalysis & Occult Blood testing
  • Finger Stick Method
  • Supply Requisition and Inventory
  • Specimen Labeling Procedures
  • Quality Patient Care
  • Patient Confidentiality
  • HIPPA Compliant

Affiliations

AMERICAN MEDICAL TECHNOLOGISTS’ ASSOCIATION

Languages

Spanish
Full Professional

Timeline

PHARMACY CLERK

CIRCLE A PHARMACY
09.2022 - 02.2023

PRODUCTION ASSISTANT MANAGER | EXECUTIVE ASSISTANT

CITY TRAINGLES
10.2012 - 10.2015

Intern

UCLA Venice Family Clinic
05.2011 - 06.2011

CUSTOMER SERVICE REPRESENTATIVE

01.2004 - 01.2009

CHARLES DREW UNIVERSITY

Bachelor of Science - Computer Science

California State University - Los Angeles

Associate of Science - Computer Science

Santa Monica College

Associate of Science - UI UX Designer & Graphic Designer

Bryan University

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Lindsay Phillips