Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Phillips

Lakewood

Summary

I am an adaptable professional with expertise in development, team collaboration and resolving issues with customers. I maintain focus and positive attitude in stressful situations and high-volume environments. I am hardworking and passionate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with clients and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Dispatcher/Call Center Customer Service Representative

AAA Washington
06.2023 - Current
  • Advise customers of any delays, or updates possible to make their experience smoother.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely arrival.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Server/Server Shift Leader

Red Robin
04.2018 - 03.2024
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Guest Service Manager

Buffalo Wild Wings
06.2022 - 06.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

Associate of Science - Allied Health

Tacoma Community College
Tacoma, WA
05-2026

High School Diploma -

Curtis Senior High School
University Place, WA
06.2015

Skills

  • High-Volume Dining
  • Dining Area Maintenance
  • Seating Assignment Preparation
  • Guest Relations Management
  • Menu Memorization
  • Payment Processing
  • Cash Handling
  • Data entry
  • Customer service
  • Active listening
  • Decision-making
  • Time management
  • Prioritizing tasks
  • Problem-solving
  • Schedule coordination

Timeline

Dispatcher/Call Center Customer Service Representative

AAA Washington
06.2023 - Current

Guest Service Manager

Buffalo Wild Wings
06.2022 - 06.2023

Server/Server Shift Leader

Red Robin
04.2018 - 03.2024

High School Diploma -

Curtis Senior High School

Associate of Science - Allied Health

Tacoma Community College

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Lindsay Phillips