Summary
Overview
Work History
Education
Skills
Languages
References
Affiliations
Timeline
Generic

LINDSAY PHILLIPS

Glendale,CA

Summary

Dynamic professional with extensive experience in customer relations and administrative support. Proven ability to enhance client satisfaction through effective communication and follow-up skills. Proficient in Microsoft Office and data entry, consistently delivering results that foster long-term relationships and improve operational efficiency.

Overview

22
22
years of professional experience

Work History

Home Health Caregiver

Tender Touch Homecare
Glendale, CA
02.2018 - Current
  • Facilitated quality care by developing strong rapport with clients and families.
  • Provided compassionate support to enhance the client's outlook and daily living activities.
  • Assisted clients with personal hygiene routines, such as bathing, dressing, and grooming.
  • Ensured adherence to dietary guidelines by preparing nutritious meals.
  • Monitored and reported clients' progress through detailed observations and discussions.

Pharmacy Clerk

Circle A Pharmacy
Van Nuys, CA
09.2022 - 03.2023
  • Utilized pharmacy management software to input patient data and process insurance claims.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates, and placing orders.
  • Processed medical insurance claims to calculate copayments.
  • Performed administrative tasks such as filing paperwork, answering phone calls, and responding to emails.
  • Prepared medication labels with item name and quantity.
  • Prepared and delivered medication to patients on time.
  • Responded to customer issues to provide immediate resolution and improve retention.

Industrial Technical Designer

City Triangles
Los Angeles, CA
01.2010 - 01.2018
  • Facilitated effective communication among pattern makers, engineers, and stakeholders to enhance collaboration.
  • Conducted analysis of customer feedback to optimize design functionality.
  • Evaluated materials and components for cost efficiency and quality assurance.
  • Served as specifications writer for garment prototypes and new lines.
  • Recommended design modifications based on performance data analysis.

Call Center Customer Service Representative

1-800-Dentist
Los Angeles, CA
01.2004 - 01.2009
  • Processed a high volume of calls using PRISM software to enhance efficiency.
  • Resolved escalated customer service concerns, preserving satisfaction and fostering long-term relationships.
  • Conducted follow-ups with customers to confirm issue resolution.
  • Hosted Webex webinars educating dentists and staff on membership services and troubleshooting.
  • Trained and supervised new employees, promoting team productivity and consistency.

Pharmacy Clerk

Circle A Pharmacy
Van Nuys, CA
09.2022 - 03.2023

Education

Some College (No Degree) - Liberal Arts and Sciences

Santa Monica College
Santa Monica, CA

Skills

  • Call center customer service
  • Member account management
  • Administrative support
  • Data entry
  • Microsoft Office
  • Order processing
  • Customer relations
  • Follow-up skills

Languages

Spanish
Professional

References

References available upon request.

Affiliations

American Medical Technologists’ Association

Timeline

Pharmacy Clerk

Circle A Pharmacy
09.2022 - 03.2023

Pharmacy Clerk

Circle A Pharmacy
09.2022 - 03.2023

Home Health Caregiver

Tender Touch Homecare
02.2018 - Current

Industrial Technical Designer

City Triangles
01.2010 - 01.2018

Call Center Customer Service Representative

1-800-Dentist
01.2004 - 01.2009

Some College (No Degree) - Liberal Arts and Sciences

Santa Monica College

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