Lindsay Rapea
Albuquerque,NM
Summary
Dedicated to working to the best of my ability with attention to detail and patient satisfaction. Enjoy being a support to and a member of a team of committed professionals working toward excellence in healthcare services.
Overview
16
16
years of professional experience
Work History
Epic Credentialed Trainer II
CHRISTUS St. Vincent
08.2021 - Current
- Credentialed in Cadence, Prelude, Grand Central, Ambulatory
- Train and mentor new personnel hired to fulfill various roles.
- Analyze company training methods and make adjustments to rectify issues, increase efficiency and exceed training goals.
- Liaise between executives and entry-level workers, facilitating smooth communication.
- Actively listen to customers, handle concerns quickly, and escalate major issues to supervisor.
- Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Break down and evaluate user problems using test scripts, personal expertise, and probing questions.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Update curricula, instructions, documents, and written tests for training courses.
- Participate in integrated testing, support end users post upgrades and go-live.
- Trained and mentored over 250 new personnel hired to fulfill various roles
Lead Patient Access Specialist
CHRISTUS St Vincent Regional Medical Center
12.2020 - 08.2021
- Perform patient scheduling and registration functions as initial contact point for medical office visits.
- Respond to inquiries from managers, doctors, nurses, and patients with accurate information.
- Foster excellence by example by "setting the pace" and being a hands-on mentor to Patient Access Center staff.
- Recruit, hire, and coach employees to offer high-quality, cost-effective care to all patients.
- Directed and led the patient access team in daily operations.
- Educated patients on the importance of preventive health care and insurance coverage
Patient Access Representative
CHRISTUS St Vincent Regional Medical Center
01.2020 - 12.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Tracked referral submission during facilitation of prior authorization issuance.
Behavioral Management Specialist
Presbyterian Medical Services
03.2018 - 06.2019
- Creatively develop curriculum to achieve desired behavioral goals.
- Independently implement and document the outcome of goals, measurable objectives and interventions as per behavioral management plan.
- Use of Electronic Health Records for documentation and billing.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Customized Community Support Contractor
Alianza Family Services
10.2017 - 02.2019
- Provide individuals with access to and participation in activities and functions of community life.
- Independently document and submit billing as required by Medicaid.
- Supported individuals with diagnosed developmental delays to enhance communication, social and daily living skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Ministry Director
Port Elizabeth Church Of Christ
08.2008 - 08.2017
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Trained and supervised religious education instructional staff.
- Developed team communications and information for meetings.
- Developed, managed and improved K-12 educational program, including administering budgets, coordinating resources and bringing in students.
- Demonstrated strong organizational and time management skills while managing multiple projects
Education
Associate of Arts - Missions And Biblical Studies
Sunset International Bible Institute
Lubbock, TX05.2008
Bachelor of Science - Agricultural Science
Lubbock Christian University
Lubbock, TX08.2006
Skills
- Excellent Interpersonal Skills
- Ambitious Networker
- Culturally-Sensitive
- Skilled Multi-Tasker
- Detail Oriented
- Solution Focused
Timeline
Epic Credentialed Trainer II
CHRISTUS St. Vincent
08.2021 - Current
Lead Patient Access Specialist
CHRISTUS St Vincent Regional Medical Center
12.2020 - 08.2021
Patient Access Representative
CHRISTUS St Vincent Regional Medical Center
01.2020 - 12.2020
Behavioral Management Specialist
Presbyterian Medical Services
03.2018 - 06.2019
Customized Community Support Contractor
Alianza Family Services
10.2017 - 02.2019
Ministry Director
Port Elizabeth Church Of Christ
08.2008 - 08.2017
Associate of Arts - Missions And Biblical Studies
Sunset International Bible Institute
Bachelor of Science - Agricultural Science
Lubbock Christian University
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