Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Reul

Louisville,KY

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

23
23
years of professional experience

Work History

Team Lead

Parallon
05.2024 - 06.2025
  • Assisted team in daily operations, ensuring smooth workflow and collaboration.
  • Supported project planning by gathering necessary resources and information.
  • Adapted quickly to changing priorities, maintaining focus on key objectives.
  • Learned and utilized new software tools for task management and reporting.
  • Contributed to team meetings by sharing insights and feedback on ongoing projects.
  • Organized documentation for projects, enhancing accessibility for all team members.
  • Developed basic knowledge of industry best practices to support team initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Customer Service Professional

Parallon
12.2019 - 05.2024
  • Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
  • Implemented best practices for managing high-volume calls while maintaining a friendly demeanor.
  • Trained new staff on customer service protocols and company policies for consistent service quality.
  • Assisted customers by answering questions and responding to inquiries.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
  • Conducted thorough research to provide accurate information, enhancing the overall customer experience.
  • Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.

Customer Service Representative

Citibank
04.2002 - 12.2019
  • Implemented quality assurance measures to monitor calls, ensuring compliance with company standards.
  • Led initiatives to improve response times, achieving faster resolution rates across various channels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

No Degree - Elementary Education

Eastern Kentucky University
Richmond, KY

High School Diploma -

Eastern High School
Louisville, KY
05-1998

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Process improvement

Timeline

Team Lead

Parallon
05.2024 - 06.2025

Customer Service Professional

Parallon
12.2019 - 05.2024

Customer Service Representative

Citibank
04.2002 - 12.2019

No Degree - Elementary Education

Eastern Kentucky University

High School Diploma -

Eastern High School

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Lindsay Reul