Summary
Overview
Work History
Education
Skills
Timeline
Generic

LINDSAY ROACH

Warwick,Ga

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

7
7
years of professional experience

Work History

Office Manager

Concrete Enterprises
02.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Rate Clerk

Southern Ag Carriers, Inc
08.2018 - Current
  • Verify accuracy of billing data and revise any errors.
  • Operate typing, adding, calculating, and billing machines
  • Prepare itemized statements, bills, or invoices; and record amounts due for items purchased or services rendered.
  • Review documents such as purchase orders, sales tickets, charge slips, or hospital records in order to compute fees and charges due.
  • Perform bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods.
  • Keep records of invoices and support documents.
  • Resolve discrepancies in accounting records.
  • Type billing documents, shipping labels, credit memorandums, and credit forms, using computers.
  • Contact customers in order to obtain or relay account information.
  • Compute credit terms, discounts, shipment charges, and rates for goods and services in order to complete billing documents.
  • Answer mail and telephone inquiries regarding rates, routing, and procedures.
  • Track accumulated hours and dollar amounts charged to each client job in order to calculate client fees for professional services such as legal and accounting services.
  • Review compiled data on operating costs and revenues in order to set rates.
  • Compile reports of cost factors, such as labor, production, storage, and equipment.
  • Consult sources such as rate books, manuals, and insurance company representatives in order to determine specific charges and information such as rules, regulations, and government tax and tariff information.
  • Update manuals when rates, rules, or regulations are amended.
  • Estimate market value of products or services.
  • Accounts payable

Store Manager

Mattress World Inc
04.2018 - 09.2018
  • Set sales targets and motivate staff to meet those goals
  • Recruit, train, and supervise retail staff
  • Lead staff meetings to ensure all associates stay informed
  • Manage store budgets and maintain financial records
  • Oversee stock levels and order new items when required
  • Address customer complaints and issues in a professional manner
  • Handle staff conflicts, complaints, and problems
  • Prepare various promotional materials and in-store displays
  • Ensure compliance with various health and safety regulations
  • Collaborate with the head office to ensure store location lives up to standards
  • Account payable
  • Account receivable

Education

Business Administration Technology - Office Administration, Human Resource Management, Business Administration technology

Moultrie Technical College
05.2012

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Document management
  • Account reconciliation
  • Credit and collections
  • Scheduling coordination
  • Staff management

Timeline

Office Manager

Concrete Enterprises
02.2022 - Current

Rate Clerk

Southern Ag Carriers, Inc
08.2018 - Current

Store Manager

Mattress World Inc
04.2018 - 09.2018

Business Administration Technology - Office Administration, Human Resource Management, Business Administration technology

Moultrie Technical College

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