Lindsay Robertson
Hamilton,OH
Summary
Organized Front Office Coordinator with 4 years of experience and extensive expertise in primary care and specialty offices. Successful at managing administrative tasks while simultaneously greeting in-person clients with distinguished customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Premiere Center for Health and Wellness
08.2023 - Current
- Greet patients and visitors in a friendly and professional manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored front areas so that questions could be promptly addressed.
- Checked patients in and out in timely manner
- Scheduled patients for future appointments
- Verifying patient insurance and entering new patient information
Practice Manager II
Mercy Health Physicians Fairfield Internal Medicine
05.2019 - 06.2022
- Plans, organizes, and directs operations for this physician's office
- Performs management roles including interviewing, training, and evaluating staff
- Facilitates troubleshooting and follow up to ensure effective provider, staff, customer, and peer relationships
- Ordered all office supplies and kept check on inventory levels
- Participates in planning and budgeting preparation and analysis
- Obeys to established controls of quality, compliance, and risk standards for day to day operations of this physician practice
- Designed and published patient education materials used in outpatient clinic for improved understanding of procedures, risks and benefits
- Oversight of billing and revenue cycle management
- Skillfully manages all Clinical and Administrative functions for 9 physicians and 26 employees
- Direct oversight of employee schedules, payroll, and labor control systems
- Developed close working relationships with front office and back office staff
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
LEAD MEDICAL ASSISTANT
Mercy Health Physicians Fairfield Internal Medicine
04.2018 - 05.2019
- Assists office manager in most office duties
- Prepares staff schedule, Kronos timekeeper and PTO requests
- Completed Peer Interview and Preceptor training
- Runs TCM reports daily
- Takes staff and provider meeting minutes
- Helps handle patient issues and complaints
- Daily office management including maintenance requests and IT tickets
- Builds and adjusts provider templates
- CPC+ office- attended multiple Learning Sessions
- PDSA's
- Chart Abstractions
- Helped with input on staff evaluations
- Conducted interviews with office manager
- Ordered office supplies
- Lead and supervised front desk staff
- Outreached patients and tried to engage them in Preventative Health Care programs.
MEDICAL ASSISTANT
Mercy Health Physicians Internal Medicine
07.2017 - 01.2018
- Patient care
- Checking patients in and out
- Clinical and Administrative expertise
- Maintain patient charts
- Processing insurances
- Reconciling copayments
- Answering telephones and messages in timely manner
- Administering injections
- Relaying patients' questions to physicians
- Educating patients regarding medical instructions.
General Manager
Rib City
07.2006 - 07.2018
- Started as server in July 2006 then was promoted to a manager in 2011
- Served up to 15 customers at a time
- Effectively manage the restaurant
- Manage 20 employees
- File and code up to 5 invoices a day
- Handle all cash deposits and bank responsibilities
- Uphold all daily paperwork and deposit logs
- Order and track all inventory for beer and liquor products
- Maintain a clean and safe environment
- Train all new employees
- Receive guest feedback to understand the needs and wants of customers
- Assist in any areas of the restaurant when staffing limits are required
- Teach all new employees how to work the MACROS computer programs
- Responsible for scheduling shifts for all employees.
Bartender
Back Porch Saloon
05.2010 - 10.2014
- Actively took orders from up to 5 customers at a time
- Maintained a clean and fun work space
- Interacted with patrons
- Maintained a fun and safe bar experience
- Mixed ingredients of drinks to make a desired cocktail
- Checked ID's of customers consuming alcoholic drinks.
Child care provider
Fairfield Fun and Learning Center
06.2004 - 08.2006
- Cared for up to 15 children between the ages of 3-8 years old
- Maintained a daily schedule for the children
- Served breakfast, lunch and dinner
- Organized field trips for all the school aged children in the summer.
Education
Medical Assistant -
Butler Tech
Hamilton, OH06.2016
High School Diploma - undefined
Stephen T. Badin High School
Hamilton, OH05.2004
Skills
- HIPAA Compliance
- Documentation
- Customer Service
- Epic and Greenway EMR
- Written and Verbal Communication skills
- Familiarity with Microsoft Office
- Calendar Management
- Front Office Management
- Maintaining confidentiality
- File Organization
- Opening and closing offices
Certification
- Registered Medical Assistant (RMA), 07/2016
- CPR Certified, 06/2022
- First Aid Certified, 10/2018
References
- Michael Harding, Owner, Rib City, MikeRibCity@yahoo.com, 970-389-2923
- Kelly Lindner, Lead Medical Assistant, Fairfield Internal Medicine, klindner@mercy.com, 513-227-8241
- Christianne Roberts, Manager, Population Health Clinical Outcomes, Mercy Health, ChristieRoberts@mercy.com, 513-604-7840
Timeline
Front Office Coordinator
Premiere Center for Health and Wellness
08.2023 - Current
Practice Manager II
Mercy Health Physicians Fairfield Internal Medicine
05.2019 - 06.2022
LEAD MEDICAL ASSISTANT
Mercy Health Physicians Fairfield Internal Medicine
04.2018 - 05.2019
MEDICAL ASSISTANT
Mercy Health Physicians Internal Medicine
07.2017 - 01.2018
Bartender
Back Porch Saloon
05.2010 - 10.2014
General Manager
Rib City
07.2006 - 07.2018
Child care provider
Fairfield Fun and Learning Center
06.2004 - 08.2006
Medical Assistant -
Butler Tech
High School Diploma - undefined
Stephen T. Badin High School
- Registered Medical Assistant (RMA), 07/2016
- CPR Certified, 06/2022
- First Aid Certified, 10/2018
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