Lindsay Robishaw
Plymouth,MA
Summary
Reliable individual with skills and experience as wide as Office manager skills to working in the medical field as a medical assistant and phlebotomist. Smart and committed to job well done and offering exceptional drive. Self motivated with a strong sense of personal responsibility. Adaptable and proficient in learning new concepts quickly and efficiently. Skilled at working independently and collaboratively in a team environment providing support and guidance when needed. Organized and detail-oriented with a strong work ethic.
Overview
27
27
years of professional experience
Work History
Office Secretary
Robishaw Electric, Inc.
04.2012 - 12.2022
- Managed office and handled accounting and book keeping.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Scheduled appointments and conducted follow-up calls to clients.
Lab Processor, Phlebotomist
Compass Medical Laboratory
01.2009 - 04.2012
- Upheld high standards of cleanliness within the laboratory, performing routine cleaning tasks and ensuring a sterile environment for accurate test results.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patient insurance.
- Performed venipunctures on the correct site, finger sticks for both adult and pediatric patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Batched, packaged and shipped specimens to central lab daily.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Monitored patients for reactions and verified sample quality.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Reviewed and processed requisitions for laboratory tests.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures. Maintained OSHA standards.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Stocked phlebotomy rooms with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel.
- Monitored supply levels and placed orders for laboratory supplies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Reduced turnaround time for test results by optimizing work flow and prioritizing urgent samples.
- Reported patients' results to Dr.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Seasonal Sales Associate
Capt. John Boats, Inc.
04.1996 - 10.2009
- Provided efficient, friendly customer service, answered phones, made reservations, processed filings, confirmations, and mailings.
- Used Microsoft Word and Access, operated various office machines.
- Accurately processed excursion sales using POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Medical Assistant
Plymouth Ears, Nose, and Throat
01.2002 - 04.2006
- Maintained OSHA standards, maintained patient confidentiality using HIPAA.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Verified patient insurance coverage and collected required co-payments.
- Coordinated with other healthcare professionals for patient referrals.
- Increased patient safety by meticulously following infection control protocols and maintaining sterile environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Used computer software i.e. Mysis, Meditech.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment. Operated and maintained autoclave.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Prepared and packaged lab specimens i.e. biopsies, for diagnostic evaluation.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare.
- Assisted physician with invasive, diagnostic, and technical treatment procedures, such as setting up and operating special medical equipment and apparatus and then sterilizing instruments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Education
Upper Cape Regional Technical School
Bourne, MABrockton Hospital School of Nursing
Brockton, MALiberal Arts Associates Degree -
Cape Cod Community College
West Barnstable, MAMassasoit Community College
Brockton, MADiploma -
Plymouth North High School
Plymouth, MA06.2000
Skills
- Medical Terminology
- Inventory Management
- Data Entry
- Fast Learner
- Multitasking and Time Management
- Recordkeeping
- Organization
- Proofreading
- HIPAA guideline compliance
- Scheduling appointments
- Microsoft Office
References
Available upon request
Timeline
Office Secretary
Robishaw Electric, Inc.
04.2012 - 12.2022
Lab Processor, Phlebotomist
Compass Medical Laboratory
01.2009 - 04.2012
Certified Medical Assistant
Plymouth Ears, Nose, and Throat
01.2002 - 04.2006
Seasonal Sales Associate
Capt. John Boats, Inc.
04.1996 - 10.2009
Upper Cape Regional Technical School
Brockton Hospital School of Nursing
Liberal Arts Associates Degree -
Cape Cod Community College
Massasoit Community College
Diploma -
Plymouth North High School