Summary
Overview
Work History
Education
Skills
Timeline
Manager

Lindsay Robson

Hamilton,NJ

Summary

Strong manager with a proven track record at Pandora Diner, enhancing team efficiency and customer satisfaction through effective training and outstanding communication. Skilled in staff development and organization, I successfully improved service protocols, leading to a significant boost in customer satisfaction. Adaptable communicator dedicated to fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

Manager

Pandora Diner
09.2017 - 07.2025


  • Supported daily workflow management by coordinating schedules and resource allocation.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved customer satisfaction scores by training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations.
  • Recruited, interviewed and hired employees.
  • Improved staffing by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost morale and promote employee retention.

Student Outreach Counselor

Anchor House Shelter
08.2012 - 06.2017
  • Developed individualized outreach plans to connect clients with essential community resources.
  • Facilitated workshops on life skills, enhancing client confidence and self-sufficiency.
  • Collaborated with local agencies to coordinate services for at-risk youth and families.
  • Advocated for clients in crisis situations, connecting them with mental health and housing support services.
  • Connected clients with appropriate resources, streamlining their path toward self-sufficiency and wellness.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Supervised meetings with family members to help create support system for clients.
  • Facilitated communication between students and school administrators to enhance academic support services.
  • Led initiatives to improve retention rates through strategic outreach and support programs.
  • Managed student records efficiently, maintaining confidentiality and accuracy of information.
  • Developed effective strategies for at-risk students, resulting in increased graduation rates.
  • Increased communication between staff, students, and parents by serving as a liaison to address concerns and resolve conflicts.
  • Facilitated meetings between administrators, teachers, parents, and students to discuss progress reports or behavioral concerns as needed.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Advocated for students to access available resources.
  • Empowered students through counseling and skill-building exercises.

Education

Psychology

Rider University
Lawrenceville, NJ
06-2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Schedule preparation
  • Computer skills
  • Excellent verbal and written communication
  • Organizational skills
  • Hiring and training
  • Professional and courteous

Timeline

Manager

Pandora Diner
09.2017 - 07.2025

Student Outreach Counselor

Anchor House Shelter
08.2012 - 06.2017

Psychology

Rider University

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Lindsay Robson