Lindsay Russell
Jefferson Urgent Care
Charles Town,WV
1
Certification
14
years of professional experience
Experienced medical receptionist with expertise in patient check-in, appointment scheduling, insurance verification, and EMR/EHR accuracy. Known for calm, detail-oriented support, clear communication, and HIPAA-compliant front desk service.
Work History
Medical Receptionist
2 Years 6 Months- Greeted patients and completed check-in with accurate demographic, insurance, and consent documentation.
- Scheduled appointments, managed walk-ins, and balanced patient flow with clinical staff needs.
- Verified insurance eligibility and collected copays with attention to payment accuracy.
- Answered high-volume phone calls, relayed messages, and resolved routine patient inquiries.
- Updated electronic medical records with precise patient information and visit details.
- Maintained front desk organization while protecting confidentiality and HIPAA compliance.
- Helped patients complete necessary medical forms and documentation.
Employment Verification Specialist
6 Years 9 Months- Conducted employment and income verifications with accuracy, following client-specific requirements and compliance standards.
- Reviewed applicant records, pay documents, and third-party data to resolve discrepancies in verification requests.
- Communicated with employers, HR teams, and internal partners to obtain timely confirmation of work history.
- Documented verification results in case management systems with clear notes and complete audit-ready records.
- Applied confidentiality protocols when handling sensitive personal and employment information.
Medical Receptionist
8 Months- Coordinated urgent care scheduling, walk-in flow, and provider calendars for smooth patient intake.
- Managed patient check-in and check-out, verifying demographics, insurance, and consent forms.
- Processed copay collection, balances, and payment posting accurately at front desk.
- Maintained EHR records, scanned documents, and updated charts with complete patient information.
- Answered high-volume calls, triaged inquiries, and routed messages to clinical staff promptly.
- Ensured HIPAA-compliant handling of patient data and confidential correspondence.
- Managed multi-line phone system and pleasantly greeted patients.
Billing Assistant
- Reviewed insurance claims for completeness, reducing rework from missing documentation.
- Processed patient billing records, ensuring accurate charge entry and account reconciliation.
- Posted payments and adjustments, maintaining balanced accounts receivable activity.
- Tracked denied claims and initiated follow-up for corrected submissions.
Health Information Management Clerk
1 Year 7 Months- Indexed and filed patient documents accurately within electronic health record systems.
- Reviewed charts for completeness, correcting missing information before record finalization.
- Improved filing workflows to support faster document turnaround and consistent record integrity.
- Processed medical records requests, maintaining confidentiality and compliance with HIPAA requirements.
- Responded to release of information requests, verifying authorization and document accuracy.
Front Desk Receptionist
1 Year 10 Months- Answered multi-line phones, routed calls, and relayed urgent messages to clinical staff.
- Managed patient check-in, check-out, and appointment scheduling with consistent accuracy.
- Verified insurance coverage, collected copayments, and updated patient demographic records.
- Maintained confidential medical files and supported HIPAA-compliant front desk operations.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma
Associate of Science - Medical Office Management
Skills
Front desk operations
Patient scheduling
Appointment scheduling
Insurance verification
Payment collection
Electronic medical records
Patient intake coordination
EMR / EHR
Records management
Medical terminology
EMR EHR
Data entry
Certification
Certified Collector Qualification and Proficiency Course Based on US DOT 49 CRF Part 40 Training Guidelines
Timeline
Medical Receptionist
Jefferson Urgent Care
04.2024 - CurrentRead More
Employment Verification Specialist
Informdata
07.2017 - 04.2024Read More
Medical Receptionist
Berkeley Family Medicine
09.2016 - 05.2017Read More
Billing Assistant
Potomac Healthcare Solutions
09.2016 - 09.2016Read More
Health Information Management Clerk
Berkeley Medical Center
02.2015 - 09.2016Read More
Front Desk Receptionist
EASTERN PANHANDLE CARE CLINIC
04.2013 - 02.2015Read More
Kaplan University
Associate of Science from Medical Office Management
Read More
John F Kennedy High School
High School Diploma
Read More