Lindsay Russo
Albany,NY
Summary
Reliable Security Guard with significant experience in providing security services in various environments. Skilled in surveillance, risk assessment, conflict resolution, and emergency response. Strengths include quick decision-making, strong communication skills, and an unwavering commitment to maintaining safety and security. Successfully remain calm in high-pressure situations and interactions with difficult individuals.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Security Guard
Albany County Dept of General Services
Albany, New York
09.2019 - Current
- Monitored premises to deter unauthorized access and maintain safety.
- Enforced company policies and procedures to promote a safe environment.
- Maintained accurate logs of daily activities and incidents for record-keeping.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Answered questions from the public regarding facility rules and regulations.
- Issued visitor badges and access cards to authorized personnel.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Warned persons of rule infractions or violations and evicted violators from premises.
Waitress
Gateway Diner
Albany, NY
07.2019 - Current
- Provided friendly service to guests in a fast-paced diner environment.
- Took customer orders accurately and relayed them to the kitchen staff.
- Collaborated with team members to maintain smooth restaurant operations.
- Supported training of new wait staff on restaurant procedures and standards.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Waitress
Diner Time
Latham, New York
08.2017 - 07.2019
- Provided excellent customer service in a fast-paced diner environment.
- Took food and drink orders accurately from customers.
- Delivered meals promptly to ensure customer satisfaction.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Guest Service Agent
Hilton Garden Inn at Albany Medical Center
Albany, NY
03.2013 - 08.2017
- Welcomed guests and managed check-in and check-out processes.
- Provided information about hotel services and local attractions to guests.
- Handled guest inquiries and resolved complaints efficiently and professionally.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Coordinated with maintenance to address guest-related facility issues promptly.
- Assisted in training new staff on customer service protocols and procedures.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Guest Service Agent
Hampton Inn and Suites Albany Downtown
Albany, New York
01.2011 - 03.2013
- Welcomed guests and managed check-in and check-out processes.
- Provided information about hotel services and local attractions to guests.
- Handled guest inquiries and resolved complaints efficiently and professionally.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Coordinated with maintenance to address guest-related facility issues promptly.
- Assisted in training new staff on customer service protocols and procedures.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Welcomed large volume of guests and improved overall customer service.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
Education
Albany High School
Albany, New York Skills
- Surveillance monitoring
- Incident reporting
- Access control
- Conflict de-escalation
- Effective communication
- Adaptability
- Relationship building and management
- Situational awareness
- X-ray machine operation
Certification
- Licensed NYS Security Guard
Timeline
Security Guard
Albany County Dept of General Services
09.2019 - Current
Waitress
Gateway Diner
07.2019 - Current
Waitress
Diner Time
08.2017 - 07.2019
Guest Service Agent
Hilton Garden Inn at Albany Medical Center
03.2013 - 08.2017
Guest Service Agent
Hampton Inn and Suites Albany Downtown
01.2011 - 03.2013
Albany High School