Lindsay Sanford

Managed a multi-site community totaling 516 units, with a focus on financial performance, operational efficiency, and resident satisfaction.

• Led a team of 11 staff members, including maintenance, leasing, and part-time employees; implemented performance initiatives to increase engagement and productivity.
• Optimized financial performance by actively monitoring expenses and rental income, evaluated competitor communities, and adjusted marketing and social media strategies to maintain strong occupancy and revenue.
• Conducted regular property inspections to ensure physical asset integrity and safety standards were met; collaborated with property and regional maintenance teams on capital improvement projects.
• Prepared monthly ownership reports summarizing financials, marketing performance, capital updates, and overall community status.
• Coordinated resident retention strategies through exceptional customer service, efficient issue resolution, and creative event planning—achieving a consistent 65% retention rate.
• Performed regular application and lease file audits to ensure compliance with company policies and local, state, and federal regulations.

In addition to core responsibilities with Willow Bridge, the Senior Community Manager role at Blue Ridge Companies was broadened to support the Regional Manager across their portfolio by:

• Conducting quarterly file and software audits to ensure compliance and data integrity.
• Performing monthly property inspections to uphold operational and physical standards.
• Training and mentoring on-site team members to strengthen performance and team development.

Developed and managed the training programs for a 5,500 unit development and management company.

• Designed and led an onboarding training program for leasing and management teams; facilitated monthly sessions in collaboration with departmental leaders to deliver a comprehensive and consistent training experience.
• Facilitated compliance-focused training through local apartment associations and online platforms, ensuring property teams adhered to local, state, and federal regulations.
• Oversaw lease compliance across a multi-state portfolio; developed an automated online lease process using Yardi/RentCafe to improve efficiency and accuracy.
• Prepared weekly financial and performance reports for ownership and executive leadership, delivering timely insights into property operations and performance.

Supervised the successful lease-up of four communities from late development through stabilization.

• Coordinated with development teams to align property management operations with construction timelines and asset delivery.
• Recruited and trained full on-site teams for each lease-up, fostering high-performance leasing, and operational success.
• Led outreach marketing initiatives and managed online advertising to drive traffic and maximize lease velocity.
• Prepared leasing offices for daily operations, including the setup of systems, processes, and resident satisfaction programs prior to grand openings.
• Provided weekly executive summaries, delivering key progress updates and performance insights to ownership and management leadership.

Oversaw daily operations across 748 units, including direct supervision of up to three Community Directors, while simultaneously managing a 312-unit property.

• Planned and coordinated resident events to enhance community engagement and promote a positive living experience.
• Implemented targeted marketing campaigns to drive traffic and attract new residents across multiple properties.
• Analyzed resident surveys to identify resident experience improvement opportunities and enhancements.
• Conducted weekly file audits and property inspections to ensure compliance with company policies and operational standards.