LINDSAY SAPOWICZ
Denver,CO
Summary
Strategic Operations Executive with 9+ years driving profitability in highly regulated, high-skilled labor industries. Expert in optimizing processes, managing multi-million-dollar PNLs, and developing skilled talent. Proven success in enhancing operational efficiency and quality while successfully navigating complex regulatory environments. Adept at implementing cost-effective solutions and fostering innovation in high-skilled labor industries.
Overview
10
10
years of professional experience
Work History
Chief of Operations
Mountain Valley Plumbing, Heating, and Cooling
Longmont, CO
07.2023 - Current
- Increased booking rate to 90.7% from 13.9% through improving service delivery operations
- Lowered total fleet operating costs by 25% through proactive maintenance and efficient route planning, saving substantial costs annually
- Ideated and launched customer engagement program resulting in 1780% increase in positive reviews
- Maintaining 4.9
- Established payroll procedure resulting in 75% reduction in time to complete $1.6M payroll with 0 discrepancies
- Implemented Account Receivable program resulting in .04% to revenue balance
Vice President of Operations
Binske
Denver, CO
08.2021 - 03.2023
- Successfully designed and oversaw construction, permitting, licensing, and launch of $5M high-regulated laboratory and manufacturing facility (Denver Fire, OSHA, City of Denver, Health, Department of Revenue, Financial Institutions)
- Effectively project managed construction to completion, on target launch date
- Achieved and maintained 0% discrepancies managing $14M PNL
- Achieved average 13% savings in vendor related costs through vendor relations
- Developed team of 5 to 45+ with progress pathways to foster growth
Procurement Manager
Natural Remedies
Denver, CO
01.2020 - 08.2021
- Sourced and negotiated international and domestic packaging and supplies, building preferred customer vendor relations
- Generated financial forecasts for 12 client brands, aligning procurement with the goals
- Collaborated with the COO on purchase approvals and negotiations
- Ensured marketing materials met compliance standards and coordinated with 8 internal departments
Office & Operations Manager
Natural Remedies
Denver, CO
01.2017 - 08.2021
- Led recruitment and onboarding for 120+ employees across multiple locations
- Managed bi-weekly payroll, benefits, and commission reports
- Built relationships with vendors, negotiating contracts and managing accounts
- Developed a multimillion-dollar accounts receivable system, streamlining financial processes
- Established a company-wide Handbook for 300+ employees and conducted compliance audits to maintain state licensing
Retail General Manager
Natural Remedies
Denver, CO
01.2015 - 08.2021
- Supervised and mentored a team of 25+ employees in a $20M flagship location
- Developed a cross-training program, improving team flexibility and performance
- Managed daily financials, ensuring accurate closings and reporting
Skills
- Fleet Management
- Licensing, permitting, inspection
- Logistics Management
- Profit growth initiatives
- Organizational development
- Process optimization
References
Reference letters upon request.
Timeline
Chief of Operations
Mountain Valley Plumbing, Heating, and Cooling
07.2023 - Current
Vice President of Operations
Binske
08.2021 - 03.2023
Procurement Manager
Natural Remedies
01.2020 - 08.2021
Office & Operations Manager
Natural Remedies
01.2017 - 08.2021
Retail General Manager
Natural Remedies
01.2015 - 08.2021
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