Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Scharf

New Haven

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining relationships well providing excellent customer service. I utilize my knowledge and skills in satisfying customer's needs, making customers feel at ease during trying situations and getting the best result possible for the situation at hand.

Overview

15
15
years of professional experience

Work History

Flight Watch Coordinator

Atlas Air Worldwide Holdings Inc
01.2018 - Current
  • Monitor daily operational flight activities.
  • Ensure Ground Transportation and Hotels are booked, confirmed, and reconfirmed, based on rolling schedule
  • Implement corrective action, as necessary, if ground transportation fails to show or flights are on a rolling delay
  • Communicate information about transportation or hotel reservation changes to affected stations, vendors, and departments within the GCC and Hotel Connections
  • Serve as a liaison between the Manager on Duty (MOD), Crew Scheduling, and the Travel and Hotel departments
  • Handle high volume of communications, i.e., phone and email traffic, while providing professional customer service
  • Assist with Managing team schedule
  • Assist with New Hire training and setup

Operations Control Specialist

Rapid Response Monitoring
09.2016 - 09.2017
  • Monitored alarms for business and residential customers.
  • Customer Service and Answering service for companies
  • Dispatched Police, Fire and Medical as needed.
  • Scheduled service appointments
  • Data entry
  • Diagnosed and resolved complex control problems, ensuring minimal impact
  • Problem Solving/Troubleshooting Issues

Catering Coordinator

Panera Bread
08.2013 - 09.2016
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Emphasize the ability to communicate effectively with clients, understand their needs, and build strong relationships.
  • Managed catering inventory, tracking costs, and preparing budgets.
  • Delivered and set up all orders.

Help Desk Support

PEC
11.2013 - 11.2014
  • Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
  • Monitored Foreign Language Classes Virtually thru Softsonline.
  • Documented all class sessions/Monitored Attendance
  • Worked with the Military thru phone/email
  • Fix any technical issues, example if they can't be heard in class I would fix the headset for them any issues I can't handle send to a technician.

Assistant Manager

Panera Bread
09.2010 - 08.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Arts - Liberal Arts And Sciences

Westchester Community College
Valhalla, NY
05-2012

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Leadership/Management
  • Detail Oriented
  • Time Management
  • Adaptability

Timeline

Flight Watch Coordinator

Atlas Air Worldwide Holdings Inc
01.2018 - Current

Operations Control Specialist

Rapid Response Monitoring
09.2016 - 09.2017

Help Desk Support

PEC
11.2013 - 11.2014

Catering Coordinator

Panera Bread
08.2013 - 09.2016

Assistant Manager

Panera Bread
09.2010 - 08.2013

Associate of Arts - Liberal Arts And Sciences

Westchester Community College

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