Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lindsay Schnell

Student
Gretna,NE
Lindsay Schnell

Summary

To seek an opportunity for a professional internship which offers challenges to utilize my interpersonal skills and demonstrate excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. In addition I am hardworking and passionate with strong organizational skills, ready to help the team achieve company goals. Organized, dependable and successful at managing multiple priorities with a positive attitude and always a willingness to take on added responsibilities.

Overview

3
years of professional experience
4
years of post-secondary education

Work History

Scooters Coffee Shop
Lawrence, KS

Barista
03.2023 - Current

Job overview

  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted additional items with beverages, increasing store sales.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Double Zero Pizzaeria
Elkhorn, NE

Assistant Manager
03.2022 - Current

Job overview

  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.

Scooter's Coffeehouse
Gretna, NE

Shift Supervisor
01.2021 - 05.2022

Job overview

  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Gretna High School
Gretna, NE

High School Diploma
08.2019 - 05.2022

University of Kansas
Lawrence, KS

Bachelor of Science from Accounting And Finance
08.2022 - Current

Skills

Exceptional customer service

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Timeline

Barista

Scooters Coffee Shop
03.2023 - Current

University of Kansas

Bachelor of Science from Accounting And Finance
08.2022 - Current

Assistant Manager

Double Zero Pizzaeria
03.2022 - Current

Shift Supervisor

Scooter's Coffeehouse
01.2021 - 05.2022

Gretna High School

High School Diploma
08.2019 - 05.2022

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