Lindsay Scott
Summary
Ambitious Collections Specialist bringing 3+ years background to growing Client Success department. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Expert in communication and proficient Excel, office 365, and company job aid ie. Solutions, Rapid Recon, Passtime. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
6
6
years of professional experience
Work History
Collection Specialist 3
Prime Auto USA
09.2021 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Guide new and existing clients through the loan process to ensure maximum client success.
- Maintain a controlled cash flow throughout the business day.
- Trained new team members on scripts, company services, and collection strategies.
- Use scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Use skip tracing and other techniques to locate debtors.
- Maintain close working relationships will all departments by utilizing Solutions, Rapid Recon, Teams, and Office 365 programs.
Assistant Manager - Finance & Accounts
Speedee Cash
05.2019 - 09.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Review applications for potential clients, graduate applicants that fit guidelines for loan acceptance.
- Conduct legal contract signings for new loans.
Kitchen Manager
Fisherdale Marina
04.2018 - 08.2019
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
High School Diploma -
Scotts Hill High School
Reagan, TN05.2012
Skills
- Strong Negotiation Skills
- Organizational Skills
- Active Listening
- Conflict Resolution
- Telephone Etiquette
- Data Entry Proficiency
- Effective Communication
Timeline
Collection Specialist 3
Prime Auto USA
09.2021 - Current
Assistant Manager - Finance & Accounts
Speedee Cash
05.2019 - 09.2021
Kitchen Manager
Fisherdale Marina
04.2018 - 08.2019
High School Diploma -
Scotts Hill High School
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