Lindsay Self
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant Senior
Department of Ophthalmology & Visual Sciences
08.2022 - Current
- Printing history sheets, assembling slides in the correct order, ordering special stains, faxing results, to outside institutions, and tracking slides in the lab for various projects
- Request slides/blocks from outside institutions as needed for diagnosis, and fax final reports to outside institutions
- Make sure all cases have a history in SoftPath: coordinate with Histopathology regarding case numbers
- Fax case paperwork to Path-Consult group and update the number of cases that arrive on a daily basis
- Type patient letters, OR notes (within 24 hours), recommendation letters, and other items as needed
- Coordinate complex travel arrangements, and process international travel and hosting reports
- Maintain calendars for multiple faculty, including WhosOff departmental calendar
- Facilitate patient communications and patient care, working with the clinical clerical team
- Work closely with multiple department teams involving finance, clinical care, research, etc
- Maintain CVs in multiple formats
- Reconcile several PCard statements as well as travel reimbursement utilizing Concur
- (Reconcile assigned PCard, Faculty PCards, Concur reports for faculty)
- Understanding publishing protocols and edit manuscript references
- Collect, sort and distribute mail
- Answering phone calls and transferring them to the appropriate person/clinic
- Provide all reasonable administrative support for the faculty and fellows
- Traditional administrative assistance (including copying, faxing, scanning, printing, answering phone, etc.)
- Provide backup support to other administrative assistants and faculty as needed
- Respond to inquiries of highly sensitive and confidential material
- Coordinate and host events: here and worldwide
- Coordinate faculty travels for meetings and events
- Helping out with conferences/meetings at KEC
- Lab supply and office ordering
- Pay dues for faculty, using a PCard
- Deal with minor IT issues that come up with faculty
- Increase in number and complexity of duties
- Other duties as assigned by faculty and supervisor.
Patient Services Intermediate
Occupational Health Ann Arbor MI
06.2019 - 08.2022
- Triage requests for new patient's appointments to a diverse and complex array of medical services (injuries & illnesses, vaccinations, immunizations, regulatory exams, physical therapy, body substance exposure)
- Schedule patients for a wide variety of appointments
- Assist patients and providers with obtaining pertinent information for medical visits (medical records, test results)
- Enter visits, patients' information, and other necessary information in OHS information system (diagnoses and CPT codes)
- Work with healthcare providers to coordinate care
- Follow up on no show appointments
- Manage phone calls, respond to questions and route/triage calls as necessary
- Process results letters to patients
- Identify and monitor reoccurring operational problems and collaborate with clinic team to resolve them
- Coordinate timely referral appointments with other departments/specialists
- Assure that fees for services are billed to OHS as appropriate
- Train new hires to be efficient
- Practices within the scope of license, certification, or registration
- Complies with all applicable continuing education requirements
- Complies with all University of Michigan and departmental standards and expectations
- Supports the department's commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes
- Perform other duties as assigned.
Patient Services Associate
Occupational Health Ann Arbor MI
07.2018 - 06.2019
- Triage the phone calls
- Schedule appointments with the providers
- Work with other clinics to schedule appointments (Physical Therapy, Radiology etc.)
- Check-in patients
- Check out patients
- Respond to emails and faxes regarding patient's immunization records
- Works with many different applications
- Works daily with highly sensitive cases
- Helps with all the office ordering
- Works closely with work connection/work comp cases
- Concur basic knowledge
- Calendar management.
Patient Services Associate
Manpower
05.2018 - 07.2018
- Triage the phone calls
- Schedule appointments with the providers
- Work with other clinics to schedule appointments (Physical Therapy, Radiology etc.)
- Check-in patients
- Check out patients
- Respond to emails and faxes regarding patient's immunization records
- Works with many different applications
- Works daily with highly sensitive cases
- Helps with all the office ordering
- Works closely with work connection/work comp cases
- Concur basic knowledge
- Calendar management.
Dental Assistant/Front desk
Great Smile Family Dentistry
10.2016 - 05.2018
- Setup rooms for procedures
- Assist with doctors for procedures
- Take X-rays
- Clean rooms/sanitize instruments
- Answer phones
- Schedule appointments
- Check insurances/Collect payments.
Dental Assistant/Front desk
Healthy Smile Family Dentistry
10.2016 - 05.2018
- Setup rooms for procedures
- Assist with doctors for procedures
- Take X-rays
- Clean rooms/sanitize instruments
- Answer phones
- Schedule appointments
- Check insurances
- Collect payments.
Sales Associate/Stocker
Target
08.2016 - 10.2016
- Unload truck
- Stock shelves
- Cashier
- Customer service.
Housekeeping/Patient care assistant
Evangelical Homes
04.2012 - 07.2015
- Clean rooms/halls
- Prep rooms for new residents
- Clean public areas
- Clean dining rooms
- Washing, folding, and delivering laundry
- Deliver residents briefs/personal belongings
- Help resident's/family members find missing items.
Team leader
The Cleaning Authority
02.2012 - 10.2012
- Cleaned houses/offices
- Detailed cleans.
Housekeeper/Laundry/Inspector
Splash Universe
05.2008 - 05.2012
- Clean prep rooms for new guests
- Inspector of rooms
- Public restrooms and common areas kept nice and neat
- All paperwork for rooms.
Education
Associate of Applied Science -
Washtenaw Community College
Ann Arbor, MI04.2025
Skills
- Expense Reporting
- Reception oversight
- Database Management
- Spreadsheet Management
Timeline
Administrative Assistant Senior
Department of Ophthalmology & Visual Sciences
08.2022 - Current
Patient Services Intermediate
Occupational Health Ann Arbor MI
06.2019 - 08.2022
Patient Services Associate
Occupational Health Ann Arbor MI
07.2018 - 06.2019
Patient Services Associate
Manpower
05.2018 - 07.2018
Dental Assistant/Front desk
Great Smile Family Dentistry
10.2016 - 05.2018
Dental Assistant/Front desk
Healthy Smile Family Dentistry
10.2016 - 05.2018
Sales Associate/Stocker
Target
08.2016 - 10.2016
Housekeeping/Patient care assistant
Evangelical Homes
04.2012 - 07.2015
Team leader
The Cleaning Authority
02.2012 - 10.2012
Housekeeper/Laundry/Inspector
Splash Universe
05.2008 - 05.2012
Associate of Applied Science -
Washtenaw Community College
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