Lindsay Settle
Ontario,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships. Looking to translate my leadership experience to deliver results and drive a strong culture in a new environment.
Overview
8
8
years of professional experience
Work History
Store Manager Trainer
Starbucks
07.2017 - Current
- Trained and mentored 9 new employees hired to fulfill various roles for both management and upper management positions.
- Executed company training plans and facilitated virtual, in-person and blended learning sessions using comprehensive, teaching-model training technique.
- Participated in a panel to evaluated success of training programs and recommend improvements to upper management to enhance effectiveness.
- Managed and conducted peer interviewing process in selection of area management team.
Store Manager
Starbucks
11.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability through efficient inventory management strategies, increasing controllable contribution by 11%.
- Improved customer satisfaction through staff training in customer service and product knowledge, increasing related score by 9%.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements; maximizing productivity without compromising service quality.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Recruited, hired, and trained all in-store personnel.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through proactive communication and consistent recognition of team achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop district-wide initiatives aimed at improving overall performance across all locations.
Education
Bachelor of Arts - Art History, Criticism, And Conservation
California State University - Fresno
Fresno, CA05.2010
Skills
- Goal Setting
- Leadership Development
- Performance Management
- Planning and prioritizing
Timeline
Store Manager Trainer
Starbucks
07.2017 - Current
Store Manager
Starbucks
11.2015 - Current
Bachelor of Arts - Art History, Criticism, And Conservation
California State University - Fresno