Lindsay Sightler
Gaithersburg,MD
Summary
I am a hardworking wife and mother of 3 beautiful children (two of which are special needs). I love working with others and I am always eager to learn. I am looking to further my career and look outside the realm of just the dental and medical field. I am a go-getter and would love the opportunity, if given the chance, to show the skills and knowledge I have learned throughout the years.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/Marketing Manager
Smithfield Dental
Smithfield, VA
10.2017 - Current
- Coordinated with department managers to adjust employee schedules as needed.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Developed strategies for improving efficiency within the scheduling process.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Copied and faxed important information for patient and client records.
- Developed effective scheduling processes to achieve production objectives.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Set and confirmed [Type] customer appointments.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Interviewed individuals to complete documents, case histories or forms.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Generated ideas to increase sales through creative promotions.
- Developed social media marketing strategies to help brand company and increase sales.
- Managed creation of marketing materials, collateral and sales support tools.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Supervised creation of marketing materials and collateral.
Front Desk Coordinator
Dr. Heather Zak-Ramsat
Suffolk, VA
12.2014 - 08.2016
- Greeted guests and checked them into the hotel; verified identification and credit card information.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Balanced daily transactions in accordance with established procedures; reconciled discrepancies as needed.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Ensured that all front desk areas were kept clean and organized at all times.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Opened the office and completed closing paperwork and procedures daily.
- Maintained cleanliness of front lobby area.
- Greeted and directed customers kindly and accurately.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed and copied paperwork for permanent records.
- Completed administrative tasks to support [Area] and [Area].
- Facilitated successful front desk operations for high-volume hotel.
Front Office Supervisor
Isle of Wight Family and Cosmetic Dentistry
Smithfield, VA
06.2009 - 09.2014
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Coordinated with other departments to ensure smooth operations.
- Developed strategies to improve customer satisfaction levels.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Performed miscellaneous job-related duties as assigned by management personnel .
- Kept close eye on front desk to promptly address and resolve issues.
- Created schedule of front office workers.
- Planned staff and training meetings and scheduled conference rooms.
- Reconciled daily cash statements and handled $[Amount] worth of financial reports.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Created and optimized employee schedules for shift coverage.
- Monitored office inventory to maintain supply levels.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Bachelor of Science - Public Health Administation
Old Dominion University
Norfolk, VA12-2013
Affiliations
- I love to spend time at the beach or by the pool with my family.
- Spending as much time outside exploring and being active.
- I love to travel and explore new places and experiences.
Certification
- I have my HIPPA and OSHA training.
- CPR certified.
Timeline
Scheduling Coordinator/Marketing Manager
Smithfield Dental
10.2017 - Current
Front Desk Coordinator
Dr. Heather Zak-Ramsat
12.2014 - 08.2016
Front Office Supervisor
Isle of Wight Family and Cosmetic Dentistry
06.2009 - 09.2014
Bachelor of Science - Public Health Administation
Old Dominion University
- I have my HIPPA and OSHA training.
- CPR certified.