LINDSAY SIMMS
Management
Tallahassee,FL
Summary
Highly-motivated manager with in-depth knowledge and progressive experience in dental and medical practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Front Office Manager
McQuary Dental
Tallahassee, Florida
05.2023 - 09.2025
- Understood dental terminology and insurance breakdowns to communicate with patients.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Completed new patient registrations in Patterson Eaglesoft software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Sustained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
Painter
Tony Allen LLC
Tallahassee, Florida
04.2019 - 05.2022
- Received instructions from supervisors and homeowners to determine work requirements.
- Inspected surfaces for imperfections and repaired accordingly.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Substitute Teacher, K-5
Leon County Schools
Tallahassee, Florida
08.2017 - 03.2019
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Followed existing lesson plans to provide consistent instruction to assigned students.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Fostered a sense of community within the classroom by cultivating respect amongst peers and facilitating team-building activities that encouraged collaboration among students.
Medical Receptionist
Florida Wellness Center
Tallahassee, Florida
03.2016 - 08.2018
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Used basic knowledge of medical terminology in daily office tasks.
- Organized and filed patient medical records.
- Answered an average of 50 phone calls and messages for a 3-physician chiropractic medical facility, scheduling appointments, and handling patient inquiries.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate of Arts - Elementary Education
Flagler College
Tallahassee, FL12.2018
Associate In Arts (A.A.) - English Language And Literature
Tallahassee Community College
Tallahassee, Florida05.2012
Associate In Science (A.S.) - Dental Assisting
Tallahassee Community College
Tallahassee, Florida05.2011
Skills
- Patient Dental Records (electronic and paper)
- Patient care
- Office administration
- Treatment Planning
- Dental software proficiency
- Scheduling, Insurance billing, Collections
- Dental Staff Support
- HIPAA compliance
- Dental Terminology Knowledge
- High-Volume Environments
- Computer skills
- Self motivation
Timeline
Front Office Manager
McQuary Dental
05.2023 - 09.2025
Painter
Tony Allen LLC
04.2019 - 05.2022
Substitute Teacher, K-5
Leon County Schools
08.2017 - 03.2019
Medical Receptionist
Florida Wellness Center
03.2016 - 08.2018
Associate In Science (A.S.) - Dental Assisting
Tallahassee Community College
Associate of Arts - Elementary Education
Flagler College
Associate In Arts (A.A.) - English Language And Literature
Tallahassee Community College
Similar Profiles
Cindy Fereira-FriendCindy Fereira-Friend
Home Health Aide at Willis McQuaryHome Health Aide at Willis McQuary
SEEMONA PERSAUDSEEMONA PERSAUD
Dental Hygienist at Waterdown smiles and North star Dental, Dentistry on living Arts, Dr Caplash Dental Center, Erindale village dental, beach kids dental, Broadway dental clinic, fort dental clinicDental Hygienist at Waterdown smiles and North star Dental, Dentistry on living Arts, Dr Caplash Dental Center, Erindale village dental, beach kids dental, Broadway dental clinic, fort dental clinic
Donna FelipeDonna Felipe
Dental Hygienist at Westwood Dental | City Dental | Thompson DentalDental Hygienist at Westwood Dental | City Dental | Thompson Dental
Candace LindseyCandace Lindsey
Kindergarten Teacher at Leon County SchoolsKindergarten Teacher at Leon County Schools
Ariana Banks-FisherAriana Banks-Fisher
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed