Lindsay StClair
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Office Manager
Kansas Department of Transportation
07.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Human Resources Manager
FirstLight Home Care
11.2022 - 07.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Enhanced caregiver orientation experience by implementing engaging, informative presentations.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Care Coordinator
Touching Hearts at Home
02.2022 - 10.2022
- Coordinated care for 50+ clients in a home health setting and manage a schedule of 1400 hours a week.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained 100+ new staff members on facility policies, patient care and medicine distribution.
- Streamlined communication between patients, caregivers, and healthcare providers for optimal care coordination.
- Confirmed employee time cards and handled payroll of 60+ person care team.
NW Region Resource Agent
Kansas Department for Children and Families
12.2021 - 02.2022
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Served as a key point of contact on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
Human Services Specialist
Kansas Department for Children and Families
05.2021 - 12.2021
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
Shelter Manager
Kansas Department for Children and Families
02.2021 - 05.2021
- Managed a staff of 24, aiding in the operation of 2 hotels that were used to care for Covid-19 patients
Owner/Founder
Artisans Reflections LLC
10.2018 - 08.2020
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Family Support Worker
Saint Francis Community Services
07.2017 - 10.2018
- Provides direct in-home services including, but not limited to, parenting skills, life skills, child development and behavior management
- Support case plan goals through teaching, role modeling, and demonstration
- Participates in case conferences, family meetings, client assessments, and in the team decision making process
- Assists families to establish a support network with family, kinship, and community
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted in gathering information for bio-psycho-social assessments.
- Provides assistance in crisis situation
- Supports resource families to maintain placements and help children work toward permanency
- Monitors and supervises family interactions
- Reports critical incidents to DCF verbally within 12 hours, written within 24 hours
- Implements SFCS policies and follows directives as required
- Follows and adheres to all pertinent SFCS Standard Operating Procedures (SOP's), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms
- Is knowledgeable of and follows all safety procedures
- Reports unusual incidents through appropriate Risk Management, clinical and safety channels
- Ensures clients' rights are protected
Boutique Manager
Miles By Design Salon Spa Boutique
02.2017 - 11.2017
- Created and launched an online boutique
- Organized media appearances and fashion shows
- Introduced motivational employee training program
- Developed strong relationships with vendors and clients
- Coach staff to attainment of goals
- Increased sales by 300% through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
Corporate Account Manager
Sprint
02.2015 - 12.2016
- Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
- Develops and applies new innovative approaches to complex or infrequently occurring problems
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
Education
High School Diploma -
Spring Hill High School
Spring Hill, KS05.2001
Skills
- Payroll and budgeting
- Office management
- Staff management
- Strong work ethic
- Training and mentoring
- Organization and time management
- Human resources
- HR Sourcing
- Schedule coordination
- Problem-solving
- Multitasking and organization
- Decision-making
Certification
- CPR/AED Certification
- Kansas Driver's License
- First Aid Certification
- Defensive Drivers Course
- Notary Public
Assessments
- Customer focus & orientation, Proficient, 10/01/22
- Customer service, Proficient, 10/01/22
- Recruiting, Proficient, 09/01/22
- Management & leadership skills: Planning & execution, Proficient, 09/01/22
- Spreadsheets with Microsoft Excel, Proficient, 02/01/22
- Call center customer service, Proficient, 02/01/22
- Protecting patient privacy, Proficient, 02/01/22
- Work style: Reliability, Proficient, 10/01/22
- Attention to detail, Proficient, 02/01/22
- Administrative assistant/receptionist, Proficient, 02/01/22
Willing To Relocate
North Little Rock, Arkansas
Jacksonville, Arkansas
Conway, Arkansas
Benton, Arkansas
Bryant, Arkansas
Sherwood, Arkansas
Carbot, Arkansas
Maumelle, Arkansas
Personal Information
Authorized To Work: US
Timeline
Area Office Manager
Kansas Department of Transportation
07.2023 - Current
Human Resources Manager
FirstLight Home Care
11.2022 - 07.2023
Care Coordinator
Touching Hearts at Home
02.2022 - 10.2022
NW Region Resource Agent
Kansas Department for Children and Families
12.2021 - 02.2022
Human Services Specialist
Kansas Department for Children and Families
05.2021 - 12.2021
Shelter Manager
Kansas Department for Children and Families
02.2021 - 05.2021
Owner/Founder
Artisans Reflections LLC
10.2018 - 08.2020
Family Support Worker
Saint Francis Community Services
07.2017 - 10.2018
Boutique Manager
Miles By Design Salon Spa Boutique
02.2017 - 11.2017
Corporate Account Manager
Sprint
02.2015 - 12.2016
High School Diploma -
Spring Hill High School
- CPR/AED Certification
- Kansas Driver's License
- First Aid Certification
- Defensive Drivers Course
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