Lindsay Stephens
Kansas City,MO
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
1
1
year of professional experience
Work History
PayIt Elite CSR
Centrinex
Lenexa, KS
11.2024 - Current
- Assisted in Quality Assurance as a PayIt Verifier, collaborating with new hire agents to ensure accurate, prompt, and clear instructions for customers.
- Maintained records of customer interactions, transactions, comments and complaints.
- Mentored junior team members and managed employee relationships.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Collaborated with other members of our team within the organization to resolve complex issues related to customers' accounts.
- Followed up with customers to ensure their satisfaction.
PayIt Customer Service Representative (CSR 1)
Centrinex
Lenexa, KS
04.2024 - 10.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls, chats, and emails, providing frontline customer support or assistance with product and service transactions.
- Facilitated online payments for PayIt customers across various counties, cities, and states for services including vehicle registrations, driver's license renewals, duplicate orders, property taxes, real estate tax, utility payments, CART violations, etc.
- Provided app and website support to hunters in Arkansas and Ohio, including conducting game checks and managing license sales.
- Conducted phone sales transactions for PayItClerkPBC and Ohio Division of Wildlife.
Black Hills Customer Service Representative(CSR 1)
Centrenix
Lenexa, KS
03.2024 - 04.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers from Wyoming and Nebraska via the call center in selecting and signing up for the most suitable Black Hills Energy gas plan for their lifestyle and personal needs.
- Conversed with account clients on a regular basis to bring customers to a price that works for each customer, ensuring consistent enrollment in Black Hills Gas Company.
- Conducted outbound sales calls to customers to ensure reenrollment for existing customers or first-time enrollment for first-time customers in various gas plans with Black Hills Energy.
- Improved product knowledge on a continuous basis to provide optimal service.
Education
High School Diploma -
Plattsburg High School
Plattsburg, MO05-2015
Skills
- Call center experience
- Customer focus
- Account updating
- Complaint resolution
- High-energy attitude
- Brand representation
- Credit card payment processing
- Adaptive team player
- Verbal and written communication
- Customer relations
- Support case resolution
- Professional telephone demeanor
- De-escalation techniques
- Punctuality and reliability
- Client relations
- Team collaboration
- Call center operations
- Proofreading
- Quality control
Accomplishments
- Employee of the Month
- Rookie of the Month
Timeline
PayIt Elite CSR
Centrinex
11.2024 - Current
PayIt Customer Service Representative (CSR 1)
Centrinex
04.2024 - 10.2024
Black Hills Customer Service Representative(CSR 1)
Centrenix
03.2024 - 04.2024
High School Diploma -
Plattsburg High School
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