LINDSAY STRASS
Magnolia
Summary
Aiming to secure a long-term position that fosters professional growth and allows me to expand my knowledge within a collaborative team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator / Finance Coordinator
Bluepearl Veterinary Emergency & Specialty Hospital
11.2022 - Current
- Collaborate with the medical team to keep staff informed, acting as a liaison between clinicians and owners
- Exceed the ability to complete and review patient invoices
- Communicate with clinicians and clients throughout time sensitive matters including euthanasia process
- Present estimates to clients for patient care within client's financial stipulations
- Achieve an advanced working knowledge of Cornerstone, Vitus vet, Keystone, and Instinct
- Manage client callbacks and facilitate client visits; answer any questions they may have
Office Manager
Paradigm Shift Plumbing
01.2021 - 12.2023
- Responsibly answer incoming calls and schedule appointments
- Streamline processes and general operation for customer satisfaction
- Oversee all invoicing, receiving, processing, and verifying
- Develop balance sheets, profit/loss statements, and payroll for employees
- Troubleshoot all monthly, quarterly, and annual closings
Practice Manager
Sienna at 6 Veterinary Hospital
07.2019 - 12.2020
- Coordinate and facilitate all sales meetings with veterinary staff
- Oversee all supporting staff and discrepancies
- Guide with training for continuing education and growing phases within the practice
- Transformed the practice philosophy for attracting new clients and existing customers
- Order and track all inventory for the practice
Veterinary Technician
Crossway Veterinary Housecalls
11.2017 - 07.2019
- Assist the doctor restraining patients and administer vaccines
- Accurately explain complicated medical issues with pet owners
- Cold call customers to offer services and schedule appointments
- Cross sell flea and tick prevention
Human Resource Management
Correct Electric
06.2014 - 06.2015
- Answer inbound and make outbound calls to answer customer questions
- Facilitate emails and faxes from customers to appropriate department
- Complete and manage hourly time for over 100 employees and organize into payroll format
- Notarize important lien documents
Senior Personal Banker
First National Bank Texas
01.2013 - 06.2014
- Generate marketing ideas and display for customer view
- Present a friendly customer service attitude with a focus on customer satisfaction
- Manage teller drawer and vault
- Obtain business accounts to outside customers
- Achieve monthly sales goal
Education
Associate's degree - applied science
Vet Tech Institute
Houston, Texas10.2017
High School Diploma - undefined
Maine-Endwell High School
Endwell, New York10.2011
Skills
- Cashier skills, Language skills, Patient care, Software knowledge, Presentations, Excel, Word, PowerPoint, Copyediting
- Problem solving, Leadership, Teamwork, Time management, Organization, Conflict resolution, Work ethic, Emotional intelligence
Certification
- Texas All Lines Adjuster 3353988
- General Lines Agent P&C 3376907
Timeline
Patient Care Coordinator / Finance Coordinator
Bluepearl Veterinary Emergency & Specialty Hospital
11.2022 - Current
Office Manager
Paradigm Shift Plumbing
01.2021 - 12.2023
Practice Manager
Sienna at 6 Veterinary Hospital
07.2019 - 12.2020
Veterinary Technician
Crossway Veterinary Housecalls
11.2017 - 07.2019
Human Resource Management
Correct Electric
06.2014 - 06.2015
Senior Personal Banker
First National Bank Texas
01.2013 - 06.2014
Associate's degree - applied science
Vet Tech Institute
High School Diploma - undefined
Maine-Endwell High School