Lindsay Suhr
Cincinnati,Ohio
Summary
Accomplished Lead Barista at Dunkin Donuts, adept in beverage preparation and inventory management, enhanced customer loyalty through exceptional service and problem-solving skills. Expert in POS system operation and health code compliance, consistently ensuring safe and efficient service environments. Proven track record in boosting customer satisfaction and repeat business. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Lead Barista
Dunkin Donuts
06.2022 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Server
Waffle House
02.2022 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Cashier
Walgreens
08.2020 - 02.2022
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Referred to price sheets and special sale bulletins to enter price changes.
Education
High School Diploma -
Diamond Oaks Career Development Center
Cincinnati, OH05.2020
Skills
- Menu Memorization
- Health codes compliance
- Beverage Preparation
- Staff Scheduling
- Food Service
- Health Code Compliance
- Inventory
- POS System Operation
- Promotional Events
- Order Taking
- POS Systems
- Guest service
- Safe Food Handling
- Food Running
Timeline
Lead Barista
Dunkin Donuts
06.2022 - Current
Server
Waffle House
02.2022 - 06.2022
Customer Service Cashier
Walgreens
08.2020 - 02.2022
High School Diploma -
Diamond Oaks Career Development Center