Lindsay Teague
Pine Bluff,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Assistant Customer Experience Manager
Brookshire's Grocery
02.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
Office Manager
Brookshire's Grocery
10.2019 - 02.2021
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Assistant Store Manager
Cranford's
01.2010 - 10.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Applied Science - General
Southeast Arkansas College
Pine Bluff, AR05.2008
Skills
- Customer Issue De-Escalation
- Operating Procedures and Policies
- Cash Control
- Food Safety Certificate
Timeline
Assistant Customer Experience Manager
Brookshire's Grocery
02.2021 - Current
Office Manager
Brookshire's Grocery
10.2019 - 02.2021
Assistant Store Manager
Cranford's
01.2010 - 10.2019
Associate of Applied Science - General
Southeast Arkansas College
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