Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Totty

PLAIN DEALING,Louisiana

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative/Dispatcher

United Rentals
04.2023 - Current
  • Answer customers' questions regarding products, prices, and availability.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Manage friendly and professional customer interactions.
  • Determine needs, delivered solutions, and overcame objections through consultative selling skills.
  • Organize the daily dispatch of equipment for the branch in a safe and timely manner, including assisting the Inside Sales team as necessary.

Dispatcher

04.2022 - 03.2023
  • Shreveport, LA
  • Plan, route and re-route service technicians’ schedules based on the amount of route work and customers' needs for service using employee tracking
  • Ensure proper repair order documentation, complaint, cause, and correction noted on every repair order with punch time for each operation
  • Maintain healthy relationship between customer and service provider by effectively communicating with each customer as first point of contact
  • Maintain up-to-date callback log, technician production, and efficiency logs
  • AR/AP and payroll

Staffing Coordinator/Recruiter

Adventures
03.2021 - 04.2022
  • Recruited and trained talented individuals to support multi-functional employee teams for roles in management, administrative support professionals, as well as entry level office positions
  • Oversaw staffing and related operations, spanning interviewing, hiring, and mentoring personnel
  • Facilitated talent acquisition, becoming instrumental in building, and retaining high-caliber teams
  • Mediated between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution
  • Payroll

Office Manager

Benson’s Metal Buildings
05.2011 - 03.2021
  • Coordinated communications, taking calls, responding to emails, and interfacing with clients
  • Employee Payroll
  • Created administrative procedures to minimize errors and boost productivity
  • Recruited new employees
  • Supported projects with document creation and resource coordination
  • Met all clients and delivery drivers when necessary.

Education

Associate of Applied Science - Criminal Justice

Bossier Parish Community College
Bossier City, LA
12.2014

High School Diploma -

Bradley High School
Bradley, AR
05.2011

Skills

  • Project Management
  • Budget Planning
  • Lead Qualification
  • Persuasive Negotiator
  • Sales and Marketing Initiatives
  • Contract Management and Negotiation
  • Issue Resolution
  • Key Relationship Management

Timeline

Inside Sales Representative/Dispatcher

United Rentals
04.2023 - Current

Dispatcher

04.2022 - 03.2023

Staffing Coordinator/Recruiter

Adventures
03.2021 - 04.2022

Office Manager

Benson’s Metal Buildings
05.2011 - 03.2021

Associate of Applied Science - Criminal Justice

Bossier Parish Community College

High School Diploma -

Bradley High School

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Lindsay Totty