Lindsay Trombitas
North Tonawanda,NY
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a history of resolving complaints efficiently at Highmark. Skilled in customer support and data entry, I excel in maintaining positive relations and achieving first-call resolution metrics. My goal-oriented approach and active listening skills have significantly contributed to improved company reputations and customer retention.
Overview
12
12
years of professional experience
Work History
Other Party Liability Representative
Highmark
2023.04 - 2024.03
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Customer Advocate
United Healthcare
2021.10 - 2022.09
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Contacted outside providers on behalf of customers to help solve problems.
Customer Service Representative
Pine Pharmaceuticals
2019.10 - 2020.11
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
National Fuel Gas Co
2012.02 - 2019.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Medical Office Assistance
Bryant And Stratton College
Getzville, NY05.2022
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06.2006
Skills
Customer Support
Goal-oriented mindset
Customer Relations
Data entry proficiency
Timeline
Other Party Liability Representative
Highmark
2023.04 - 2024.03
Customer Advocate
United Healthcare
2021.10 - 2022.09
Customer Service Representative
Pine Pharmaceuticals
2019.10 - 2020.11
Customer Service Representative
National Fuel Gas Co
2012.02 - 2019.05
Diploma - Medical Office Assistance
Bryant And Stratton College
High School Diploma -
North Tonawanda High School
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