Lindsay Truckey
Centreville
Summary
Goal-oriented manager with distinguished experience in Retail and Banking industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
APPAREL & LICENSING MANAGER
Route 12 Harley-Davidson
08.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bartender/Server
White Pigeon Inn
06.2020 - 08.2022
- Crafted and served diverse cocktails, ensuring high beverage quality and customer satisfaction.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bank Teller Supervisor
Southern Michigan Bank & Trust
07.2018 - 08.2020
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Resolved customer inquiries and issues, fostering positive relationships and loyalty.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
Assistant Manager, Customer Service
Maurices
09.2015 - 09.2018
- Implemented training programs for staff to improve product knowledge and service techniques.
- Coordinated scheduling and workflow to ensure optimal staffing levels during peak hours.
- Mentored new hires, providing guidance on company policies and customer interaction protocols.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
Education
High School Diploma -
Constantine High School
Constantine, MISkills
- Customer service
- Problem-solving
- Time management
- Sales support
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Sales targeting
- Self motivation
- Product knowledge
- Operations management
Timeline
APPAREL & LICENSING MANAGER
Route 12 Harley-Davidson
08.2023 - Current
Bartender/Server
White Pigeon Inn
06.2020 - 08.2022
Bank Teller Supervisor
Southern Michigan Bank & Trust
07.2018 - 08.2020
Assistant Manager, Customer Service
Maurices
09.2015 - 09.2018
High School Diploma -
Constantine High School